An Illusion of Progress? Assessing the Current State of Web Agents
On the map: LLM agents and tool use → Web, search, and research agents
Abstract (arXiv)
As digitalization and cloud technologies evolve, the web is becoming increasingly important in the modern society. Autonomous web agents based on large language models (LLMs) hold a great potential in work automation. It is therefore important to accurately measure and monitor the progression of their capabilities. In this work, we conduct a comprehensive and rigorous assessment of the current state of web agents. Our results depict a very different picture of the competency of current agents, suggesting over-optimism in previously reported results. This gap can be attributed to shortcomings in existing benchmarks. We introduce Online-Mind2Web, an online evaluation benchmark consisting of 300 diverse and realistic tasks spanning 136 websites. It enables us to evaluate web agents under a setting that approximates how real users use these agents. To facilitate more scalable evaluation and development, we also develop a novel LLM-as-a-Judge automatic evaluation method and show that it can achieve around 85% agreement with human judgment, substantially higher than existing methods. Finally, we present the first comprehensive comparative analysis of current web agents, highlighting both their strengths and limitations to inspire future research.
Key facts. Cited by 165 papers in the map (data through 7 Oct 2026). Placed in Web, search, and research agents, one of 16 directions in LLM agents and tool use. Builds on 42 of its 56 references that are in the map. First posted on arXiv 2 Apr 2025.
Builds on
42 of 56 references.
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Other references · 27
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