mlsanityData to 14 Oct 2026

MISC: A MIxed Strategy-Aware Model Integrating COMET for Emotional Support Conversation

arXiv 2203.13560 ↗First posted 25 Mar 2022cs.CLcited by 85

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Abstract (arXiv)

Applying existing methods to emotional support conversation -- which provides valuable assistance to people who are in need -- has two major limitations: (a) they generally employ a conversation-level emotion label, which is too coarse-grained to capture user's instant mental state; (b) most of them focus on expressing empathy in the response(s) rather than gradually reducing user's distress. To address the problems, we propose a novel model MISC, which firstly infers the user's fine-grained emotional status, and then responds skillfully using a mixture of strategy. Experimental results on the benchmark dataset demonstrate the effectiveness of our method and reveal the benefits of fine-grained emotion understanding as well as mixed-up strategy modeling. Our code and data could be found in urlhttps://github.com/morecry/MISC.

Key facts. Cited by 85 papers in the map (data through 14 Oct 2026). Builds on 36 of its 57 references that are in the map. First posted on arXiv 25 Mar 2022.

Builds on

36 of 57 references.

References · 36

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  8. 2020Recipes for building an open-domain chatbotcited by 593
  9. 2019COMET: Commonsense Transformers for Automatic Knowledge Graph Constructioncited by 450
  10. 2021Towards Emotional Support Dialog Systemscited by 299
  11. 2017Learning Discourse-level Diversity for Neural Dialog Models using Conditional Variational Autoencoderscited by 222
  12. 2019KagNet: Knowledge-Aware Graph Networks for Commonsense Reasoningcited by 216
24 more
  1. 2017Emotional Chatting Machine: Emotional Conversation Generation with Internal and External Memorycited by 167
  2. 2019What makes a good conversation? How controllable attributes affect human judgmentscited by 140
  3. 2020MIME: MIMicking Emotions for Empathetic Response Generationcited by 114
  4. 2019MoEL: Mixture of Empathetic Listenerscited by 91
  5. 2020Few-shot Natural Language Generation for Task-Oriented Dialogcited by 89
  6. 2017MojiTalk: Generating Emotional Responses at Scalecited by 64
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  8. 2019Grounded Conversation Generation as Guided Traverses in Commonsense Knowledge Graphscited by 59
  9. 2020Language Generation with Multi-Hop Reasoning on Commonsense Knowledge Graphcited by 57
  10. 2020How Far are We from Effective Context Modeling? An Exploratory Study on Semantic Parsing in Contextcited by 53
  11. 2020A Taxonomy of Empathetic Response Intents in Human Social Conversationscited by 51
  12. 2018Knowledgeable Reader: Enhancing Cloze-Style Reading Comprehension with External Commonsense Knowledgecited by 48
  13. 2018Commonsense for Generative Multi-Hop Question Answering Taskscited by 48
  14. 2018Incorporating Structured Commonsense Knowledge in Story Completioncited by 23
  15. 2019Ranking and Selecting Multi-Hop Knowledge Paths to Better Predict Human Needscited by 22
  16. 2021Emotion-aware Chat Machine: Automatic Emotional Response Generation for Human-like Emotional Interactioncited by 21
  17. 2019MIDAS: A Dialog Act Annotation Scheme for Open Domain Human Machine Spoken Conversationscited by 20
  18. 2020CARE: Commonsense-Aware Emotional Response Generation with Latent Conceptscited by 20
  19. 2018Towards Empathetic Open-domain Conversation Models: a New Benchmark and Datasetcited by 18
  20. 2021Towards an Online Empathetic Chatbot with Emotion Causescited by 16
  21. 2019CAiRE: An Empathetic Neural Chatbotcited by 14
  22. 2018ISO-Standard Domain-Independent Dialogue Act Tagging for Conversational Agentscited by 12
  23. 2018Towards Explainable and Controllable Open Domain Dialogue Generation with Dialogue Actscited by 8
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Cited by year (2026 to 14 Oct)

Citing papers per year: 2022: 10; 2023: 20; 2024: 24; 2025: 15; 2026: 16.

85 papers.

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  1. 2023SoulChat: Improving LLMs' Empathy, Listening, and Comfort Abilities through Fine-tuning with Multi-turn Empathy Conversationscited by 110
  2. 2023Building Emotional Support Chatbots in the Era of LLMscited by 62
  3. 2022Improving Multi-turn Emotional Support Dialogue Generation with Lookahead Strategy Planningcited by 60
  4. 2023CharacterChat: Learning towards Conversational AI with Personalized Social Supportcited by 60
  5. 2023Is ChatGPT Equipped with Emotional Dialogue Capabilities?cited by 54
  6. 2023SMILE: Single-turn to Multi-turn Inclusive Language Expansion via ChatGPT for Mental Health Supportcited by 46
  7. 2024ESCoT: Towards Interpretable Emotional Support Dialogue Systemscited by 46
  8. 2023Knowledge-enhanced Mixed-initiative Dialogue System for Emotional Support Conversationscited by 41
  9. 2022PAL: Persona-Augmented Emotional Support Conversation Generationcited by 39
  10. 2024Enhancing Emotional Generation Capability of Large Language Models via Emotional Chain-of-Thoughtcited by 34
  11. 2023TransESC: Smoothing Emotional Support Conversation via Turn-Level State Transitioncited by 30
  12. 2025RLVER: Reinforcement Learning with Verifiable Emotion Rewards for Empathetic Agentscited by 25
38 more
  1. 2024SweetieChat: A Strategy-Enhanced Role-playing Framework for Diverse Scenarios Handling Emotional Support Agentcited by 24
  2. 2025From Personas to Talks: Revisiting the Impact of Personas on LLM-Synthesized Emotional Support Conversationscited by 23
  3. 2024On the Essence and Prospect: An Investigation of Alignment Approaches for Big Modelscited by 21
  4. 2024The Colorful Future of LLMs: Evaluating and Improving LLMs as Emotional Supporters for Queer Youthcited by 20
  5. 2022FADO: Feedback-Aware Double COntrolling Network for Emotional Support Conversationcited by 18
  6. 2023COOPER: Coordinating Specialized Agents towards a Complex Dialogue Goalcited by 18
  7. 2022Chatbots for Mental Health Support: Exploring the Impact of Emohaa on Reducing Mental Distress in Chinacited by 17
  8. 2022Don't Lose Yourself! Empathetic Response Generation via Explicit Self-Other Awarenesscited by 16
  9. 2023Facilitating Multi-turn Emotional Support Conversation with Positive Emotion Elicitation: A Reinforcement Learning Approachcited by 15
  10. 2023Multi-level Contrastive Learning for Script-based Character Understandingcited by 15
  11. 2024ESC-Eval: Evaluating Emotion Support Conversations in Large Language Modelscited by 15
  12. 2023Think Twice: A Human-like Two-stage Conversational Agent for Emotional Response Generationcited by 14
  13. 2024Large Language Models are Capable of Offering Cognitive Reappraisal, if Guidedcited by 13
  14. 2023Improving Empathetic Dialogue Generation by Dynamically Infusing Commonsense Knowledgecited by 12
  15. 2022ComFact: A Benchmark for Linking Contextual Commonsense Knowledgecited by 11
  16. 2024Cause-Aware Empathetic Response Generation via Chain-of-Thought Fine-Tuningcited by 11
  17. 2025IntentionESC: An Intention-Centered Framework for Enhancing Emotional Support in Dialogue Systemscited by 11
  18. 2023A Cognitive Stimulation Dialogue System with Multi-source Knowledge Fusion for Elders with Cognitive Impairmentcited by 10
  19. 2024"In Dialogues We Learn": Towards Personalized Dialogue Without Pre-defined Profiles through In-Dialogue Learningcited by 10
  20. 2023Sibyl: Empowering Empathetic Dialogue Generation in Large Language Models via Sensible and Visionary Commonsense Inferencecited by 9
  21. 2024StreamingDialogue: Prolonged Dialogue Learning via Long Context Compression with Minimal Lossescited by 9
  22. 2024EmoDynamiX: Emotional Support Dialogue Strategy Prediction by Modelling MiXed Emotions and Discourse Dynamicscited by 9
  23. 2024Steering Conversational Large Language Models for Long Emotional Support Conversationscited by 8
  24. 2023Knowledge-enhanced Memory Model for Emotional Support Conversationcited by 7
  25. 2024Script-Strategy Aligned Generation: Aligning LLMs with Expert-Crafted Dialogue Scripts and Therapeutic Strategies for Psychotherapycited by 7
  26. 2025SocialSim: Towards Socialized Simulation of Emotional Support Conversationcited by 7
  27. 2024AutoPal: Autonomous Adaptation to Users for Personal AI Companionshipcited by 6
  28. 2022PoKE: Prior Knowledge Enhanced Emotional Support Conversation with Latent Variablecited by 5
  29. 2024Mitigating Unhelpfulness in Emotional Support Conversations with Multifaceted AI Feedbackcited by 5
  30. 2024Stephanie: Step-by-Step Dialogues for Mimicking Human Interactions in Social Conversationscited by 5
  31. 2025Emotional Supporters often Use Multiple Strategies in a Single Turncited by 5
  32. 2025DecoupledESC: Enhancing Emotional Support Generation via Strategy-Response Decoupled Preference Optimizationcited by 5
  33. 2025Towards Open-Ended Emotional Support Conversations in LLMs via Reinforcement Learning with Future-Oriented Rewardscited by 5
  34. 2026PERM: Psychology-grounded Empathetic Reward Modeling for Large Language Modelscited by 5
  35. 2022A Critical Reflection and Forward Perspective on Empathy and Natural Language Processingcited by 4
  36. 2023Commonsense Knowledge Graph Completion Via Contrastive Pretraining and Node Clusteringcited by 4
  37. 2023E-CORE: Emotion Correlation Enhanced Empathetic Dialogue Generationcited by 4
  38. 2024CauESC: A Causal Aware Model for Emotional Support Conversationcited by 4

50 most cited of 85 All 85 (JSON)