Human Feedback is not Gold Standard
On the map: LLM alignment / RLHF / preference optimisation → Human values and AI feedback alignment
Abstract (arXiv)
Human feedback has become the de facto standard for evaluating the performance of Large Language Models, and is increasingly being used as a training objective. However, it is not clear which properties of a generated output this single `preference' score captures. We hypothesise that preference scores are subjective and open to undesirable biases. We critically analyse the use of human feedback for both training and evaluation, to verify whether it fully captures a range of crucial error criteria. We find that while preference scores have fairly good coverage, they under-represent important aspects like factuality. We further hypothesise that both preference scores and error annotation may be affected by confounders, and leverage instruction-tuned models to generate outputs that vary along two possible confounding dimensions: assertiveness and complexity. We find that the assertiveness of an output skews the perceived rate of factuality errors, indicating that human annotations are not a fully reliable evaluation metric or training objective. Finally, we offer preliminary evidence that using human feedback as a training objective disproportionately increases the assertiveness of model outputs. We encourage future work to carefully consider whether preference scores are well aligned with the desired objective.
Key facts. Cited by 83 papers in the map (data through 14 Oct 2026). Placed in Human values and AI feedback alignment, one of 10 directions in LLM alignment / RLHF / preference optimisation. Builds on 22 of its 46 references that are in the map. First posted on arXiv 28 Sep 2023.
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- 2023Is Stack Overflow Obsolete? An Empirical Study of the Characteristics of ChatGPT Answers to Stack Overflow Questionscited by 42
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- 2023Collective Human Opinions in Semantic Textual Similaritycited by 8
- 2023Attributable and Scalable Opinion Summarizationcited by 6
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Citing papers per year: 2023: 5; 2024: 41; 2025: 17; 2026: 20.
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