Why We Need New Evaluation Metrics for NLG
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Abstract (arXiv)
The majority of NLG evaluation relies on automatic metrics, such as BLEU . In this paper, we motivate the need for novel, system- and data-independent automatic evaluation methods: We investigate a wide range of metrics, including state-of-the-art word-based and novel grammar-based ones, and demonstrate that they only weakly reflect human judgements of system outputs as generated by data-driven, end-to-end NLG. We also show that metric performance is data- and system-specific. Nevertheless, our results also suggest that automatic metrics perform reliably at system-level and can support system development by finding cases where a system performs poorly.
Key facts. Cited by 232 papers in the map (data through 7 Oct 2026). First posted on arXiv 21 Jul 2017.
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Citing papers per year: 2020: 1; 2021: 55; 2022: 44; 2023: 34; 2024: 40; 2025: 31; 2026: 27.
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