RankME: Reliable Human Ratings for Natural Language Generation
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Abstract (arXiv)
Human evaluation for natural language generation (NLG) often suffers from inconsistent user ratings. While previous research tends to attribute this problem to individual user preferences, we show that the quality of human judgements can also be improved by experimental design. We present a novel rank-based magnitude estimation method (RankME), which combines the use of continuous scales and relative assessments. We show that RankME significantly improves the reliability and consistency of human ratings compared to traditional evaluation methods. In addition, we show that it is possible to evaluate NLG systems according to multiple, distinct criteria, which is important for error analysis. Finally, we demonstrate that RankME, in combination with Bayesian estimation of system quality, is a cost-effective alternative for ranking multiple NLG systems.
Key facts. Cited by 67 papers in the map (data through 7 Oct 2026). First posted on arXiv 15 Mar 2018.
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Citing papers per year: 2021: 12; 2022: 15; 2023: 12; 2024: 13; 2025: 7; 2026: 8.
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- 2024Negating Negatives: Alignment with Human Negative Samples via Distributional Dispreference Optimizationcited by 11
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- 2026Grading Scale Impact on LLM-as-a-Judge: Human-LLM Alignment Is Highest on 0-5 Grading Scale6 Jan 2026
- 2024Negating Negatives: Alignment with Human Negative Samples via Distributional Dispreference Optimization6 Mar 2024
- 2023Human Feedback is not Gold Standard28 Sep 2023
- 2023Provable Benefits of Policy Learning from Human Preferences in Contextual Bandit Problems24 Jul 2023
- 2025The Viability of Crowdsourcing for RAG Evaluation22 Apr 2025
- 2024De-jargonizing Science for Journalists with GPT-4: A Pilot Study15 Oct 2024
- 2021All That's 'Human' Is Not Gold: Evaluating Human Evaluation of Generated Textcited by 287
- 2022Repairing the Cracked Foundation: A Survey of Obstacles in Evaluation Practices for Generated Textcited by 154
- 2023Sociotechnical Safety Evaluation of Generative AI Systemscited by 154
- 2022A Survey of Controllable Text Generation using Transformer-based Pre-trained Language Modelscited by 128
- 2021Is GPT-3 Text Indistinguishable from Human Text? Scarecrow: A Framework for Scrutinizing Machine Textcited by 89
- 2021Anticipating Safety Issues in E2E Conversational AI: Framework and Toolingcited by 77
- 2024TICKing All the Boxes: Generated Checklists Improve LLM Evaluation and Generationcited by 62
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- 2021A Study of Automatic Metrics for the Evaluation of Natural Language Explanationscited by 34
- 2024LMUnit: Fine-grained Evaluation with Natural Language Unit Testscited by 32
- 2022Achieving Reliable Human Assessment of Open-Domain Dialogue Systemscited by 31
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- 2025Deep Literature Survey Automation with an Iterative Workflow24 Oct 2025
- 2025TextMineX: Data, Evaluation Framework and Ontology-guided LLM Pipeline for Humanitarian Mine Action18 Sep 2025
- 2025COMET-poly: Machine Translation Metric Grounded in Other Candidates25 Aug 2025
- 2025From Multimodal Perception to Strategic Reasoning: A Survey on AI-Generated Game Commentary17 Jun 2025
- 2025Correlating and Predicting Human Evaluations of Language Models from Natural Language Processing Benchmarks24 Feb 2025
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