A Network-based End-to-End Trainable Task-oriented Dialogue System
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Abstract (arXiv)
Teaching machines to accomplish tasks by conversing naturally with humans is challenging. Currently, developing task-oriented dialogue systems requires creating multiple components and typically this involves either a large amount of handcrafting, or acquiring costly labelled datasets to solve a statistical learning problem for each component. In this work we introduce a neural network-based text-in, text-out end-to-end trainable goal-oriented dialogue system along with a new way of collecting dialogue data based on a novel pipe-lined Wizard-of-Oz framework. This approach allows us to develop dialogue systems easily and without making too many assumptions about the task at hand. The results show that the model can converse with human subjects naturally whilst helping them to accomplish tasks in a restaurant search domain.
Key facts. Cited by 252 papers in the map (data through 14 Oct 2026). First posted on arXiv 15 Apr 2016.
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Citing papers per year: 2018: 1; 2019: 1; 2020: 0; 2021: 74; 2022: 73; 2023: 42; 2024: 36; 2025: 18; 2026: 7.
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- 2026Uncertainty as a Planning Signal: Multi-Turn Decision Making for Goal-Oriented Conversation5 Apr 2026
- 2026ESAinsTOD: A Unified End-to-End Schema-Aware Instruction-Tuning Framework for Task-Oriented Dialog Modeling10 Mar 2026
- 2026Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework17 Feb 2026
- 2026A Methodology for Identifying Evaluation Items for Practical Dialogue Systems Based on Business-Dialogue System Alignment Models10 Jan 2026
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- 2025DyBBT: Dynamic Balance via Bandit-inspired Targeting for Dialog Policy with Cognitive Dual-Systems24 Sep 2025
- 2025Evaluating, Synthesizing, and Enhancing for Customer Support Conversation6 Aug 2025
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