On the Origin of Hallucinations in Conversational Models: Is it the Datasets or the Models?
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Abstract (arXiv)
Knowledge-grounded conversational models are known to suffer from producing factually invalid statements, a phenomenon commonly called hallucination. In this work, we investigate the underlying causes of this phenomenon: is hallucination due to the training data, or to the models? We conduct a comprehensive human study on both existing knowledge-grounded conversational benchmarks and several state-of-the-art models. Our study reveals that the standard benchmarks consist of >60% hallucinated responses, leading to models that not only hallucinate but even amplify hallucinations. Our findings raise important questions on the quality of existing datasets and models trained using them. We make our annotations publicly available for future research.
Key facts. Cited by 137 papers in the map (data through 7 Oct 2026). Builds on 21 of its 36 references that are in the map. First posted on arXiv 17 Apr 2022.
Builds on
21 of 36 references.
References · 21
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- 2020Language Models are Few-Shot Learnerscited by 32,199
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- 2021Retrieval Augmentation Reduces Hallucination in Conversationcited by 691
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- 2018Wizard of Wikipedia: Knowledge-Powered Conversational agentscited by 530
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- 2021Measuring Attribution in Natural Language Generation Modelscited by 253
9 more
- 2019TransferTransfo: A Transfer Learning Approach for Neural Network Based Conversational Agentscited by 188
- 2021The Curious Case of Hallucinations in Neural Machine Translationcited by 161
- 2020On Exposure Bias, Hallucination and Domain Shift in Neural Machine Translationcited by 127
- 2021Neural Path Hunter: Reducing Hallucination in Dialogue Systems via Path Groundingcited by 106
- 2018A Dataset for Document Grounded Conversationscited by 104
- 2020Improved Natural Language Generation via Loss Truncationcited by 75
- 2021Increasing Faithfulness in Knowledge-Grounded Dialogue with Controllable Featurescited by 74
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Citing papers per year: 2022: 10; 2023: 52; 2024: 46; 2025: 21; 2026: 8.
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- 2023DERA: Enhancing Large Language Model Completions with Dialog-Enabled Resolving Agents30 Mar 2023
- 2022Improving alignment of dialogue agents via targeted human judgements28 Sep 2022
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- 2024Fine-grained Hallucination Detection and Editing for Language Modelscited by 146
- 2023LM-Polygraph: Uncertainty Estimation for Language Modelscited by 130
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- 2023Evaluating Open-Domain Question Answering in the Era of Large Language Modelscited by 110
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- 2026Do Large Language Models Hallucinate Electric Fata Morganas?19 Aug 2026
- 2026Clause Encounters of the Third Kind: Can LLMs Replace Language Teachers?17 Aug 2026
- 2026Small Language Model Helps Resolve Semantic Ambiguity of LLM Prompt25 Apr 2026
- 2026Using Laplace Transform To Optimize the Hallucination of Generation Models5 Mar 2026
- 2026From Reflection to Repair: A Scoping Review of Dataset Documentation Tools17 Feb 2026
- 2026ACR: Adaptive Context Refactoring via Context Refactoring Operators for Multi-Turn Dialogue9 Jan 2026
- 2025Detecting AI Hallucinations in Finance: An Information-Theoretic Method Cuts Hallucination Rate by 92%2 Dec 2025
- 2025Explainability of Large Language Models: Opportunities and Challenges toward Generating Trustworthy Explanations20 Oct 2025
- 2025Multi-stage Prompt Refinement for Mitigating Hallucinations in Large Language Models14 Oct 2025
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- 2025When Models Lie, We Learn: Multilingual Span-Level Hallucination Detection with PsiloQA6 Oct 2025
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