Decision-Oriented Dialogue for Human-AI Collaboration
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Abstract (arXiv)
We describe a class of tasks called decision-oriented dialogues, in which AI assistants such as large language models (LMs) must collaborate with one or more humans via natural language to help them make complex decisions. We formalize three domains in which users face everyday decisions: (1) choosing an assignment of reviewers to conference papers, (2) planning a multi-step itinerary in a city, and (3) negotiating travel plans for a group of friends. In each of these settings, AI assistants and users have disparate abilities that they must combine to arrive at the best decision: assistants can access and process large amounts of information, while users have preferences and constraints external to the system. For each task, we build a dialogue environment where agents receive a reward based on the quality of the final decision they reach. We evaluate LMs in self-play and in collaboration with humans and find that they fall short compared to human assistants, achieving much lower rewards despite engaging in longer dialogues. We highlight a number of challenges models face in decision-oriented dialogues, ranging from goal-directed behavior to reasoning and optimization, and release our environments as a testbed for future work.
Key facts. Cited by 29 papers in the map (data through 14 Oct 2026). Builds on 31 of its 105 references that are in the map. First posted on arXiv 31 May 2023.
Builds on
31 of 105 references.
References · 31
- 2020Language Models are Few-Shot Learnerscited by 32,419
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- 2019On the Utility of Learning about Humans for Human-AI Coordinationcited by 349
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- 2016Cooperative Inverse Reinforcement Learningcited by 300
- 2016Deep Reinforcement Learning for Dialogue Generationcited by 288
- 2018Human-level performance in first-person multiplayer games with population-based deep reinforcement learningcited by 264
- 2013The Complexity of Decentralized Control of Markov Decision Processescited by 231
- 2022Neural Theory-of-Mind? On the Limits of Social Intelligence in Large LMscited by 220
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- 2021Implicit Representations of Meaning in Neural Language Modelscited by 180
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- 2019Executing Instructions in Situated Collaborative Interactionscited by 69
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Citing papers per year: 2023: 6; 2024: 10; 2025: 5; 2026: 8.
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- 2025Plan-Then-Execute: An Empirical Study of User Trust and Team Performance When Using LLM Agents As A Daily Assistantcited by 54
- 2023An In-depth Survey of Large Language Model-based Artificial Intelligence Agentscited by 31
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- 2026Calibrate-Then-Act: Cost-Aware Exploration in LLM Agentscited by 17
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- 2023Agents meet OKR: An Object and Key Results Driven Agent System with Hierarchical Self-Collaboration and Self-Evaluationcited by 6
- 2025MURMUR: Using cross-user chatter to break collaborative language agents in groupscited by 2
- 2026Calibrate-Then-Act: Cost-Aware Exploration in LLM Agents18 Feb 2026
- 2025MURMUR: Using cross-user chatter to break collaborative language agents in groups21 Nov 2025
- 2025Plan-Then-Execute: An Empirical Study of User Trust and Team Performance When Using LLM Agents As A Daily Assistant3 Feb 2025
- 2024Dialogue Action Tokens: Steering Language Models in Goal-Directed Dialogue with a Multi-Turn Planner17 Jun 2024
- 2024ChatShop: Interactive Information Seeking with Language Agents15 Apr 2024
- 2024TravelPlanner: A Benchmark for Real-World Planning with Language Agents2 Feb 2024
- 2023Agents meet OKR: An Object and Key Results Driven Agent System with Hierarchical Self-Collaboration and Self-Evaluation28 Nov 2023
- 2023An In-depth Survey of Large Language Model-based Artificial Intelligence Agents23 Sep 2023
- 2023The Rise and Potential of Large Language Model Based Agents: A Survey14 Sep 2023
- 2023A Survey on Large Language Model based Autonomous Agents22 Aug 2023
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- 2023Grounding Gaps in Language Model Generationscited by 47
- 2024Bayesian Preference Elicitation with Language Modelscited by 34
- 2024On Overcoming Miscalibrated Conversational Priors in LLM-based Chatbotscited by 24
- 2026MT-PingEval: Evaluating Multi-Turn Collaboration with Private Information Gamescited by 8
- 2024Neuro-Symbolic AI for Military Applicationscited by 7
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- 2023Is the U.S. Legal System Ready for AI's Challenges to Human Values?cited by 2
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- 2025Learning Steerable Clarification Policies with Collaborative Self-play3 Dec 2025
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