RL-ADA: A World-Feedback Framework for Adversarially Robust Enterprise Dialogue Agents

Deploying task-oriented dialogue agents in enterprise customer support faces a persistent annotation bottleneck: robust training requires labelled interaction data at scale, yet enterprise conversational logs are privacy-sensitive and expensive to annotate, while user behaviour evolves faster than labelling pipelines can keep pace. We present RL-ADA (Reinforcement Learning with Adversarial Dialogue Agents), a co-evolutionary training framework that eliminates this bottleneck by replacing human labels with world feedback: consequence-based reward signals derived directly from measurable interaction outcomes. A Customer Support Agent (DA, 3B parameters) and an Adversarial Customer Agent (CA, 7B parameters) co-evolve in an adversarial arena guided by a fixed automated judge: the DA is rewarded for correctly handling multi-turn customer conversations to successful resolution, while the CA is rewarded for producing realistic, intent-concealing utterances that cause misroutes, creating asymmetric adversarial pressure through opposing but independently structured rewards. An isolation gym iteratively retrains the weaker agent on prior-failure transcripts, requiring no human annotation at any stage. In a banking customer support proof of concept, tool-routing errors are eliminated and the strict end-to-end PASS rate doubles over five co-evolutionary cycles, driven solely by automated arena reward with no labelled data. We additionally observe the emergence of Contextual Camouflage, an adversarial strategy in which the CA learns to embed intent within dense realistic customer detail purely from reward pressure, with direct implications for enterprise red-teaming and robustness evaluation.