From Simulation to Strategy: Automating Personalized Interaction Planning for Conversational Agents
On the map: LLM agents and tool use → Social simulation and multi-agent debate
Abstract (arXiv)
Amid the rapid rise of agentic dialogue models, realistic user-simulator studies are essential for tuning effective conversation strategies. This work investigates a sales-oriented agent that adapts its dialogue based on user profiles spanning age, gender, and occupation. While age and gender influence overall performance, occupation produces the most pronounced differences in conversational intent. Leveraging this insight, we introduce a lightweight, occupation-conditioned strategy that guides the agent to prioritize intents aligned with user preferences, resulting in shorter and more successful dialogues. Our findings highlight the importance of rich simulator profiles and demonstrate how simple persona-informed strategies can enhance the effectiveness of sales-oriented dialogue systems.
Key facts. No citing papers in the map yet (data through 7 Oct 2026). Placed in Social simulation and multi-agent debate, one of 16 directions in LLM agents and tool use. Builds on 21 of its 28 references that are in the map. First posted on arXiv 8 Oct 2025.
Builds on
21 of 28 references.
Closest ancestors · 2
Same direction, newest first
- 2023Character-LLM: A Trainable Agent for Role-Playing16 Oct
- 2023Generative Agents: Interactive Simulacra of Human Behavior7 Apr
Other references · 19
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- 2023ChatDev: Communicative Agents for Software Developmentcited by 893
- 2018Personalizing Dialogue Agents: I have a dog, do you have pets too?cited by 820
- 2023MedAgents: Large Language Models as Collaborators for Zero-shot Medical Reasoningcited by 311
- 2023Self-collaboration Code Generation via ChatGPTcited by 255
- 2024Two Tales of Persona in LLMs: A Survey of Role-Playing and Personalizationcited by 203
- 2016A User Simulator for Task-Completion Dialoguescited by 56
7 more
- 2025Know You First and Be You Better: Modeling Human-Like User Simulators via Implicit Profilescited by 38
- 2022A Personalized Dialogue Generator with Implicit User Persona Detectioncited by 19
- 2023Large Language Models Perform Diagnostic Reasoningcited by 18
- 2022SalesBot: Transitioning from Chit-Chat to Task-Oriented Dialoguescited by 16
- 2024Injecting Salesperson's Dialogue Strategies in Large Language Models with Chain-of-Thought Reasoningcited by 9
- 2023SalesBot 2.0: A Human-Like Intent-Guided Chit-Chat Datasetcited by 3
- 2025Exploring Personality-Aware Interactions in Salesperson Dialogue Agentscited by 2
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Close in wording, no citation either way
- 2025Agentic Persona Control and Task State Tracking for Realistic User Simulation in Interactive Scenarios
- 2025Human vs. Agent in Task-Oriented Conversations
- 2026Unlocking Proactivity in Task-Oriented Dialogue
- 2025Towards Personalized Conversational Sales Agents: Contextual User Profiling for Strategic Action
- 2026Simulated Customers Never Walk Away: Decision Fidelity of LLM User Simulators Measured Against Real Purchase Outcomes
- 2025Simulating Before Planning: Constructing Intrinsic User World Model for User-Tailored Dialogue Policy Planning
- 2026Psi-Bench: Evaluating Persona-Sensitive Influencing in Persuasive Dialogues
- 2026CustomerSim: Benchmarking and Aligning Multimodal Language Models as Retail User Simulators