Scaling Enterprise Agent Routing: Degradation, Diagnosis, and Recovery
On the map: LLM agents and tool use → General LLM agent frameworks and benchmarks
Abstract (arXiv)
Production LLM assistants route user requests to growing libraries of specialized tools, but how does routing accuracy degrade as the catalog scales? We study single-step routing on a 110-agent, 584-tool catalog from a deployed enterprise productivity assistant, evaluating three frontier models from 10 to 110 agents. Routing F1 on under-specified requests drops 16--23 percentage points across models. An oracle analysis decomposes the degradation into a retrieval gap (the model cannot surface the right tool) and a confusion gap (even with perfect retrieval, the oracle ceiling drops 10pp). Embedding-based shortlisting recovers +10--11pp F1 at full scale across all three models and two providers. A production annotation study (1,435 human-labeled utterances, three annotators) confirms the recovery on real traffic at +10--17pp despite 10--15pp lower absolute performance.
Key facts. Cited by 1 paper in the map (data through 7 Oct 2026). Placed in General LLM agent frameworks and benchmarks, one of 16 directions in LLM agents and tool use. Builds on 15 of its 26 references that are in the map. First posted on arXiv 16 Jun 2026.
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Other references · 14
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- 2024AnyTool: Self-Reflective, Hierarchical Agents for Large-Scale API Callscited by 121
- 2024ToolGen: Unified Tool Retrieval and Calling via Generationcited by 72
- 2024Seal-Tools: Self-Instruct Tool Learning Dataset for Agent Tuning and Detailed Benchmarkcited by 62
- 2026SkillRouter: Skill Routing for LLM Agents at Scalecited by 57
- 2024Re-Invoke: Tool Invocation Rewriting for Zero-Shot Tool Retrievalcited by 50
- 2025ToolScope: Enhancing LLM Agent Tool Use through Tool Merging and Context-Aware Filteringcited by 19
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Citing papers per year: 2026: 1.
1 paper.
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