NLP Systems That Can't Tell Use from Mention Censor Counterspeech, but Teaching the Distinction Helps
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Abstract (arXiv)
The use of words to convey speaker's intent is traditionally distinguished from the `mention' of words for quoting what someone said, or pointing out properties of a word. Here we show that computationally modeling this use-mention distinction is crucial for dealing with counterspeech online. Counterspeech that refutes problematic content often mentions harmful language but is not harmful itself (e.g., calling a vaccine dangerous is not the same as expressing disapproval of someone for calling vaccines dangerous). We show that even recent language models fail at distinguishing use from mention, and that this failure propagates to two key downstream tasks: misinformation and hate speech detection, resulting in censorship of counterspeech. We introduce prompting mitigations that teach the use-mention distinction, and show they reduce these errors. Our work highlights the importance of the use-mention distinction for NLP and CSS and offers ways to address it.
Key facts. Cited by 20 papers in the map (data through 14 Oct 2026). Builds on 34 of its 91 references that are in the map. First posted on arXiv 2 Apr 2024.
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34 of 91 references.
References · 34
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