NLU++: A Multi-Label, Slot-Rich, Generalisable Dataset for Natural Language Understanding in Task-Oriented Dialogue
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Abstract (arXiv)
We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current application and industry requirements. NLU++ is divided into two domains (BANKING and HOTELS) and brings several crucial improvements over current commonly used NLU datasets. 1) NLU++ provides fine-grained domain ontologies with a large set of challenging multi-intent sentences, introducing and validating the idea of intent modules that can be combined into complex intents that convey complex user goals, combined with finer-grained and thus more challenging slot sets. 2) The ontology is divided into domain-specific and generic (i.e., domain-universal) intent modules that overlap across domains, promoting cross-domain reusability of annotated examples. 3) The dataset design has been inspired by the problems observed in industrial ToD systems, and 4) it has been collected, filtered and carefully annotated by dialogue NLU experts, yielding high-quality annotated data. Finally, we benchmark a series of current state-of-the-art NLU models on NLU++; the results demonstrate the challenging nature of the dataset, especially in low-data regimes, the validity of `intent modularisation', and call for further research on ToD NLU.
Key facts. Cited by 8 papers in the map (data through 7 Oct 2026). Builds on 49 of its 81 references that are in the map. First posted on arXiv 27 Apr 2022.
Builds on
49 of 81 references.
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Citing papers per year: 2022: 1; 2023: 3; 2024: 2; 2025: 1; 2026: 1.
8 papers.
- 2024Generative AI for Synthetic Data Generation: Methods, Challenges and the Futurecited by 31
- 2023DialogStudio: Towards Richest and Most Diverse Unified Dataset Collection for Conversational AIcited by 21
- 2023Multi3WOZ: A Multilingual, Multi-Domain, Multi-Parallel Dataset for Training and Evaluating Culturally Adapted Task-Oriented Dialog Systemscited by 16
- 2022A Survey of Intent Classification and Slot-Filling Datasets for Task-Oriented Dialogcited by 14
- 2024Analyzing and Adapting Large Language Models for Few-Shot Multilingual NLU: Are We There Yet?cited by 11
- 2023Knowledge-Aware Audio-Grounded Generative Slot Filling for Limited Annotated Datacited by 3
- 2026IntentGrasp: A Comprehensive Benchmark for Intent Understandingcited by 1
- 2025Multi-Intent Spoken Language Understanding: Methods, Trends, and Challengescited by 0
- 2026IntentGrasp: A Comprehensive Benchmark for Intent Understanding7 May 2026
- 2025Multi-Intent Spoken Language Understanding: Methods, Trends, and Challenges12 Dec 2025
- 2024Generative AI for Synthetic Data Generation: Methods, Challenges and the Future7 Mar 2024
- 2024Analyzing and Adapting Large Language Models for Few-Shot Multilingual NLU: Are We There Yet?4 Mar 2024
- 2023Multi3WOZ: A Multilingual, Multi-Domain, Multi-Parallel Dataset for Training and Evaluating Culturally Adapted Task-Oriented Dialog Systems26 Jul 2023
- 2023DialogStudio: Towards Richest and Most Diverse Unified Dataset Collection for Conversational AI19 Jul 2023
- 2023Knowledge-Aware Audio-Grounded Generative Slot Filling for Limited Annotated Data4 Jul 2023
- 2022A Survey of Intent Classification and Slot-Filling Datasets for Task-Oriented Dialog26 Jul 2022