Composite Task-Completion Dialogue Policy Learning via Hierarchical Deep Reinforcement Learning
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Abstract (arXiv)
Building a dialogue agent to fulfill complex tasks, such as travel planning, is challenging because the agent has to learn to collectively complete multiple subtasks. For example, the agent needs to reserve a hotel and book a flight so that there leaves enough time for commute between arrival and hotel check-in. This paper addresses this challenge by formulating the task in the mathematical framework of options over Markov Decision Processes (MDPs), and proposing a hierarchical deep reinforcement learning approach to learning a dialogue manager that operates at different temporal scales. The dialogue manager consists of: (1) a top-level dialogue policy that selects among subtasks or options, (2) a low-level dialogue policy that selects primitive actions to complete the subtask given by the top-level policy, and (3) a global state tracker that helps ensure all cross-subtask constraints be satisfied. Experiments on a travel planning task with simulated and real users show that our approach leads to significant improvements over three baselines, two based on handcrafted rules and the other based on flat deep reinforcement learning.
Key facts. Cited by 44 papers in the map (data through 7 Oct 2026). First posted on arXiv 10 Apr 2017.
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Citing papers per year: 2021: 13; 2022: 10; 2023: 7; 2024: 7; 2025: 3; 2026: 4.
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- 2023A Review of Reinforcement Learning for Natural Language Processing, and Applications in Healthcare23 Oct 2023
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- 2023Reinforcement Learning for Generative AI: State of the Art, Opportunities and Open Research Challenges31 Jul 2023
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- 2023Fantastic Rewards and How to Tame Them: A Case Study on Reward Learning for Task-oriented Dialogue Systems20 Feb 2023
- 2022Improving a sequence-to-sequence nlp model using a reinforcement learning policy algorithm28 Dec 2022
- 2022Evaluation of Synthetic Datasets for Conversational Recommender Systems12 Dec 2022
- 2022Trust in Language Grounding: a new AI challenge for human-robot teams5 Sep 2022
- 2022Reinforcement Learning of Multi-Domain Dialog Policies Via Action Embeddings1 Jul 2022
- 2022KETOD: Knowledge-Enriched Task-Oriented Dialogue11 May 2022
- 2022Recent Progress in Conversational AI8 Apr 2022
- 2022A Slot Is Not Built in One Utterance: Spoken Language Dialogs with Sub-Slots21 Mar 2022
- 2022A Survey on Recent Advances and Challenges in Reinforcement Learning Methods for Task-Oriented Dialogue Policy Learning28 Feb 2022
- 2022DialFRED: Dialogue-Enabled Agents for Embodied Instruction Following27 Feb 2022
- 2022Toward Self-learning End-to-End Task-Oriented Dialog Systems18 Jan 2022
- 2021SelectAugment: Hierarchical Deterministic Sample Selection for Data Augmentation6 Dec 2021
- 2021Integrating Pretrained Language Model for Dialogue Policy Learning2 Nov 2021
- 2021SYNERGY: Building Task Bots at Scale Using Symbolic Knowledge and Machine Teaching21 Oct 2021
- 2021Teaching Models new APIs: Domain-Agnostic Simulators for Task Oriented Dialogue13 Oct 2021
- 2021NaRLE: Natural Language Models using Reinforcement Learning with Emotion Feedback5 Oct 2021
- 2021Generalization in Text-based Games via Hierarchical Reinforcement Learning21 Sep 2021
- 2021The Perils of Using Mechanical Turk to Evaluate Open-Ended Text Generation14 Sep 2021
- 2021WeaSuL: Weakly Supervised Dialogue Policy Learning: Reward Estimation for Multi-turn Dialogue1 Aug 2021
- 2021Joint System-Wise Optimization for Pipeline Goal-Oriented Dialog System9 Jun 2021
- 2021Wizard of Search Engine: Access to Information Through Conversations with Search Engines18 May 2021
- 2021Recent Advances in Deep Learning Based Dialogue Systems: A Systematic Survey10 May 2021
- 2021Imperfect also Deserves Reward: Multi-Level and Sequential Reward Modeling for Better Dialog Management10 Apr 2021
- 2021A Survey on Deep Reinforcement Learning for Audio-Based Applications1 Jan 2021
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- 2024Unsupervised Human Preference Learningcited by 1
- 2024Unsupervised Human Preference Learning30 Sep 2024
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- 2021Recent Advances in Deep Learning Based Dialogue Systems: A Systematic Surveycited by 130
- 2021The Perils of Using Mechanical Turk to Evaluate Open-Ended Text Generationcited by 96
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- 2022A Survey on Recent Advances and Challenges in Reinforcement Learning Methods for Task-Oriented Dialogue Policy Learningcited by 30
- 2023Fantastic Rewards and How to Tame Them: A Case Study on Reward Learning for Task-oriented Dialogue Systemscited by 19
- 2021A Survey on Deep Reinforcement Learning for Audio-Based Applicationscited by 17
- 2022A Slot Is Not Built in One Utterance: Spoken Language Dialogs with Sub-Slotscited by 13
- 2021Wizard of Search Engine: Access to Information Through Conversations with Search Enginescited by 11
- 2021Generalization in Text-based Games via Hierarchical Reinforcement Learningcited by 11
- 2022KETOD: Knowledge-Enriched Task-Oriented Dialoguecited by 11
- 2021SelectAugment: Hierarchical Deterministic Sample Selection for Data Augmentationcited by 10
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12 most cited of 39 All 39 (JSON)
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- 2026Measuring and Mitigating the Distributional Gap Between Real and Simulated User Behaviors8 May 2026
- 2026Uncertainty as a Planning Signal: Multi-Turn Decision Making for Goal-Oriented Conversation5 Apr 2026
- 2025DyBBT: Dynamic Balance via Bandit-inspired Targeting for Dialog Policy with Cognitive Dual-Systems24 Sep 2025
- 2025Policy Learning with a Natural Language Action Space: A Causal Approach24 Feb 2025
- 2025Krutrim LLM: Multilingual Foundational Model for over a Billion People10 Feb 2025
- 2024Beyond Ontology in Dialogue State Tracking for Goal-Oriented Chatbot30 Oct 2024
- 2024TransferTOD: A Generalizable Chinese Multi-Domain Task-Oriented Dialogue System with Transfer Capabilities31 Jul 2024
- 2024On LLM Wizards: Identifying Large Language Models' Behaviors for Wizard of Oz Experiments10 Jul 2024
- 2024Rewarding What Matters: Step-by-Step Reinforcement Learning for Task-Oriented Dialogue20 Jun 2024
- 2024Reinforcement Learning from Bagged Reward6 Feb 2024
- 2023Successor Features for Efficient Multisubject Controlled Text Generation3 Nov 2023
12 newest of 39 All 39 (JSON)