CompanionBench: A Theory-Anchored, Real-World-Grounded Benchmark for AI Emotional Companionship
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Abstract (arXiv)
LLM companions are deployed at scale in personally consequential settings, yet poorly evaluated. Existing benchmarks use hand-authored scenarios and prompted simulators, aggregate empathy into one score, and overlook judge biases such as same-family favoritism and scale drift. We introduce CompanionBench, an interactive bilingual benchmark. To our knowledge, it is the first companion benchmark to ground both its scenarios and a trained user simulator in de-identified real-world data. A hidden disclosure gate branches each persona's trajectory on the agent's own behavior, controlling the interaction state space without scripting dialogue. We operationalize ten capabilities derived from 25 theories across psychology and counseling, four of them not graded explicitly by prior work: holding ambiguity, selfobject responsiveness, positive resonance and calibrated challenge. Agents are assessed on two complementary axes: a subjective ten-capability rubric and a deterministic measure of whether deeper disclosure was earned. A cross-family panel dilutes same-family favoritism; an Item Response Theory model separates agent quality from judge severity. Theory fixes what to measure and how personas are structured; real data supply events, history, and profiles -- coverage from theory, authenticity from data. Rankings are reproducible in both languages (rho = 0.996 ZH / 0.953 EN). Evaluating 28 agents reveals capability-level differences obscured by aggregate scores. Emotion regulation and calibrated challenge remain common weaknesses; holding ambiguity discriminates most. Role-play agents rank near the bottom: immersion does not imply relational competence. Across agents, the dominant failure mode is substituting surface warmth for substantive relational support. We will release 500 Chinese-English parallel pairs and the evaluation code.
Key facts. Cited by 5 papers in the map (data through 14 Oct 2026). Builds on 14 of its 31 references that are in the map. First posted on arXiv 3 Aug 2026.
Builds on
14 of 31 references.
References · 14
- 2024Justice or Prejudice? Quantifying Biases in LLM-as-a-Judgecited by 368
- 2021Towards Emotional Support Dialog Systemscited by 299
- 2023SoulChat: Improving LLMs' Empathy, Listening, and Comfort Abilities through Fine-tuning with Multi-turn Empathy Conversationscited by 110
- 2021PsyQA: A Chinese Dataset for Generating Long Counseling Text for Mental Health Supportcited by 92
- 2024CPsyCoun: A Report-based Multi-turn Dialogue Reconstruction and Evaluation Framework for Chinese Psychological Counselingcited by 89
- 2022AugESC: Dialogue Augmentation with Large Language Models for Emotional Support Conversationcited by 79
- 2025Kardia-R1: Unleashing LLMs to Reason toward Understanding and Empathy for Emotional Support via Rubric-as-Judge Reinforcement Learningcited by 22
- 2025When Can We Trust LLMs in Mental Health? Large-Scale Benchmarks for Reliable LLM Evaluationcited by 19
- 2025INTIMA: A Benchmark for Human-AI Companionship Behaviorcited by 8
- 2025Detecting Emotional Dynamic Trajectories: An Evaluation Framework for Emotional Support in Language Modelscited by 4
- 2026EIBench: A Simulator-Based Benchmark and Turn-Credit RL for Emotion Managementcited by 3
- 2026Stress-Testing Emotional Support Models: Moving from Homogeneous to Diverse Help Seekerscited by 1
2 more
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Citing papers per year: 2026: 5.
5 papers.
- 2026Disclosure-Gated User Simulation for Companion-Agent Evaluationcited by 1
- 2026Beyond Oracle Communication: Benchmarking Interactive Intent Alignment Under Miscommunication and Evolving User Intentcited by 1
- 2026RealCompanion: Benchmarking Human Understanding from Reasoning over Longitudinal Real-World Conversationscited by 0
- 2026RELATE: An Evaluation Framework for measuring Relational Orientation of Large Language Modelscited by 0
- 2026CompanionSafe: From Multi-turn Safety Evaluation to Guardrails for AI Companionscited by 0
- 2026CompanionSafe: From Multi-turn Safety Evaluation to Guardrails for AI Companions13 Oct 2026
- 2026RELATE: An Evaluation Framework for measuring Relational Orientation of Large Language Models7 Oct 2026
- 2026RealCompanion: Benchmarking Human Understanding from Reasoning over Longitudinal Real-World Conversations1 Oct 2026
- 2026Beyond Oracle Communication: Benchmarking Interactive Intent Alignment Under Miscommunication and Evolving User Intent29 Sep 2026
- 2026Disclosure-Gated User Simulation for Companion-Agent Evaluation1 Sep 2026