Guide Me Out: A Framework to Benchmark VLM Operators Communication in Crisis Scenarios

Effective crisis response requires spatially grounded communication that bridges linguistic guidance of civilians with the physical environment, accounting for structural bottlenecks, evolving threats, and agent-specific contexts. Yet, current NLP research in crisis communication remains mainly limited to static, text-only classification settings, overlooking the critical communicative role of AI operators in dynamic, embodied scenarios. We address this gap with a novel benchmarking framework for evaluating Vision-Language Models (VLMs) tasked with guiding civilian agents through simulated evacuations. We test two communication strategies (narrowcast vs. broadcast), two environment representations (visual vs. graph-based), and two threat behaviors (static vs. moving) across nine maps of varying structural complexity. Our results show that Narrowcast consistently reduces civilian Fail rates compared to Broadcast across all difficulty levels. Guidance quality depends heavily on how the VLM operator represents the world: the visual modality drives performance, while adding an adjacency graph is model-dependent and often harmful. Moving threats raise Fail rates across all conditions as communication must continuously adapt over time. Together, these findings show that deploying VLMs as AI operators in evacuation scenarios remains a non-trivial challenge, where the choice of communication strategy and input representation can directly determine the success or failure of the intervention.