Grounded in Reality: Learning and Deploying Proactive LLM from Offline Logs

Large Language Models (LLMs) excel as passive responders, but teaching them to be proactive, goal-oriented partners, a critical capability in high-stakes domains, remains a major challenge. Current paradigms either myopically optimize single-turn attributes or rely on brittle, high-cost user simulators, creating a persistent ``reality gap''. To bridge this gap, we introduce textttLearn-to-Ask, a general, simulator-free framework for learning and deploying proactive dialogue agents textitdirectly from offline expert data, bypassing the need to model complex user dynamics. Our key insight is to reframe the offline policy learning problem by leveraging the observed future of each expert trajectory. This allows us to infer a dense, turn-by-turn reward signal grounded in the expert's revealed strategy, decomposing the intractable long-horizon problem into a series of supervised learning tasks, and training a policy to output a structured texttt(action, stateassessment) tuple, governing both what to ask and, crucially, when to stop. To ensure reward fidelity, our Automated Grader Calibration pipeline systematically purges noise from the LLM-based reward model with minimal human supervision. Empirically, we demonstrate the efficacy of textttLearn-to-Ask in a real-world medical dataset, using LLMs of varying sizes up to 32B. Our approach culminates in the successful deployment of LLMs into a live, large-scale online AI service. In rigorous in-house evaluations, our model was launched and achieved performance even superior to human experts, proving our framework's ability to translate offline data into tangible, real-world impact. We hope this work provides a practical and economically viable blueprint for transforming passive LLMs into proactive, goal-oriented LLM applications.