When to Trust LLMs: Aligning Confidence with Response Quality
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Abstract (arXiv)
Despite the success of large language models (LLMs) in natural language generation, much evidence shows that LLMs may produce incorrect or nonsensical text. This limitation highlights the importance of discerning when to trust LLMs, especially in safety-critical domains. Existing methods often express reliability by confidence level, however, their effectiveness is limited by the lack of objective guidance. To address this, we propose CONfidence-Quality-ORDer-preserving alignment approach (CONQORD), which leverages reinforcement learning guided by a tailored dual-component reward function. This function integrates quality reward and order-preserving alignment reward functions. Specifically, the order-preserving reward incentivizes the model to verbalize greater confidence for responses of higher quality to align the order of confidence and quality. Experiments demonstrate that CONQORD significantly improves the alignment performance between confidence and response accuracy, without causing over-cautious. Furthermore, the aligned confidence provided by CONQORD informs when to trust LLMs, and acts as a determinant for initiating the retrieval process of external knowledge. Aligning confidence with response quality ensures more transparent and reliable responses, providing better trustworthiness.
Key facts. Cited by 42 papers in the map (data through 7 Oct 2026). Builds on 23 of its 35 references that are in the map. First posted on arXiv 26 Apr 2024.
Builds on
23 of 35 references.
References · 23
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- 2026Answering the Wrong Question: Reasoning Trace Inversion for Abstention in LLMs2 Apr 2026
- 2025BrowseConf: Confidence-Guided Test-Time Scaling for Web Agents27 Oct 2025
- 2025Self-Route: Automatic Mode Switching via Capability Estimation for Efficient Reasoning27 May 2025
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- 2025On the Diminishing Returns of Complex Robust RAG Training in the Era of Powerful LLMs17 Feb 2025
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- 2024CtrlA: Adaptive Retrieval-Augmented Generation via Inherent Control29 May 2024
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- 2026Fact-Checking with Large Language Models via Probabilistic Certainty and Consistency5 Jan 2026
- 2025Let the Model Distribute Its Doubt: Confidence Estimation through Verbalized Probability Distribution18 Nov 2025
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