Move by Move: Measuring and Steering How LLMs Conduct Psychotherapy
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Abstract (arXiv)
Users increasingly turn to large language models for emotional support, yet little is known about how these models actually conduct a psychotherapy interaction. We introduce an ontology of ten therapeutic moves: compact, function-based categories grounded in the MULTI-60 inventory, validated through an annotation campaign with five licensed psychologists, and scaled with a judge-based approach that matches expert agreement. Applying it to real counseling transcripts and model-led sessions, we compare the move distributions between human clinicians and a panel of frontier models. Models over-use inquiry at up to three times the human rate, neglect psychoeducation, and are strongly context-anchored: they carry forward strategies initiated by a human clinician but rarely initiate them themselves. Exposing the ontology as a set of tools roughly halves the mean deviation from the human move distribution and improves turn-level alignment with human therapist by 7-9 percentage points, without any fine-tuning.
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References · 18
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- 2021Finetuned Language Models Are Zero-Shot Learnerscited by 3,780
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- 2023Prompting and Evaluating Large Language Models for Proactive Dialogues: Clarification, Target-guided, and Non-collaborationcited by 116
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- 2025On the Interplay of Pre-Training, Mid-Training, and RL on Reasoning Language Modelscited by 69
- 2024A Computational Framework for Behavioral Assessment of LLM Therapistscited by 62
6 more
- 2024Can Large Language Models be Good Emotional Supporter? Mitigating Preference Bias on Emotional Support Conversationcited by 55
- 2024Interactive Agents: Simulating Counselor-Client Psychological Counseling via Role-Playing LLM-to-LLM Interactionscited by 43
- 2026Qwen-AgentWorld: Language World Models for General Agentscited by 28
- 2018Multi-label Multi-task Deep Learning for Behavioral Codingcited by 12
- 2025Between Help and Harm: An Evaluation of Mental Health Crisis Handling by LLMscited by 6
- 2025Exploring Safety Alignment Evaluation of LLMs in Chinese Mental Health Dialogues via LLM-as-Judgecited by 4
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