Beyond Words: Infusing Conversational Agents with Human-like Typing Behaviors

Recently, large language models have facilitated the emergence of highly intelligent conversational AI capable of engaging in human-like dialogues. However, a notable distinction lies in the fact that these AI models predominantly generate responses rapidly, often producing extensive content without emulating the thoughtful process characteristic of human cognition and typing. This paper presents a design aimed at simulating human-like typing behaviors, including patterns such as hesitation and self-editing, as well as a preliminary user experiment to understand whether and to what extent the agent with human-like typing behaviors could potentially affect conversational engagement and its trustworthiness. We've constructed an interactive platform featuring user-adjustable parameters, allowing users to personalize the AI's communication style and thus cultivate a more enriching and immersive conversational experience. Our user experiment, involving interactions with three types of agents - a baseline agent, one simulating hesitation, and another integrating both hesitation and self-editing behaviors - reveals a preference for the agent that incorporates both behaviors, suggesting an improvement in perceived naturalness and trustworthiness. Through the insights from our design process and both quantitative and qualitative feedback from user experiments, this paper contributes to the multimodal interaction design and user experience for conversational AI, advocating for a more human-like, engaging, and trustworthy communication paradigm.