Ignore, Trust, or Negotiate: Understanding Clinician Acceptance of AI-Based Treatment Recommendations in Health Care
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Abstract (arXiv)
Artificial intelligence (AI) in healthcare has the potential to improve patient outcomes, but clinician acceptance remains a critical barrier. We developed a novel decision support interface that provides interpretable treatment recommendations for sepsis, a life-threatening condition in which decisional uncertainty is common, treatment practices vary widely, and poor outcomes can occur even with optimal decisions. This system formed the basis of a mixed-methods study in which 24 intensive care clinicians made AI-assisted decisions on real patient cases. We found that explanations generally increased confidence in the AI, but concordance with specific recommendations varied beyond the binary acceptance or rejection described in prior work. Although clinicians sometimes ignored or trusted the AI, they also often prioritized aspects of the recommendations to follow, reject, or delay in a process we term "negotiation." These results reveal novel barriers to adoption of treatment-focused AI tools and suggest ways to better support differing clinician perspectives.
Key facts. Cited by 37 papers in the map (data through 7 Oct 2026). First posted on arXiv 31 Jan 2023.
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Citing papers per year: 2023: 8; 2024: 6; 2025: 13; 2026: 10.
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- 2023Explainable AI is Dead, Long Live Explainable AI! Hypothesis-driven decision supportcited by 65
- 2023In Search of Verifiability: Explanations Rarely Enable Complementary Performance in AI-Advised Decision Makingcited by 50
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- 2024ClinicRealm: Re-evaluating Large Language Models with Conventional Machine Learning for Non-Generative Clinical Prediction Taskscited by 8
- 2023Mind the Gap! Bridging Explainable Artificial Intelligence and Human Understanding with Luhmann's Functional Theory of Communicationcited by 7
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- 2024Beyond Recommendations: From Backward to Forward AI Support of Pilots' Decision-Making Processcited by 3
- 2025A Survey on Human-Centered Evaluation of Explainable AI Methods in Clinical Decision Support Systemscited by 3
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- 2025Reduced AI Acceptance After the Generative AI Boom: Evidence From a Two-Wave Survey Studycited by 2
- 2024"It is there, and you need it, so why do you not use it?" Achieving better adoption of AI systems by domain experts, in the case study of natural science researchcited by 1
- 2025Adaptive Human-Agent Teaming: A Review of Empirical Studies from the Process Dynamics Perspectivecited by 1
- 2025Data-Prompt Co-Evolution: Growing Test Sets to Refine LLM Behaviorcited by 1
- 2026Augmenting Clinical Decision-Making with an Interactive and Interpretable AI Copilot: A Real-World User Study with Clinicians in Nephrology and Obstetricscited by 1
- 2026Learning from Disagreement: Clinician Overrides as Implicit Preference Signals for Clinical AI in Value-Based Carecited by 1
- 2026Towards an Argumentative Foundation for Evaluative AIcited by 1
- 2025Over-Relying on Reliance: Towards Realistic Evaluations of AI-Based Clinical Decision Supportcited by 0
- 2025Factors That Influence the Adoption of AI-enabled Conversational Agents (AICAs) as an Augmenting Therapeutic Tool by Frontline Healthcare Workers: From Technology Acceptance Model 3 (TAM3) Lens -- A Systematic Mapping Reviewcited by 0
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- 2026Epistemic Trustworthiness in Generative AI: A Normative Framework for Warranted Reliance in High-Stakes Workflows6 Aug 2026
- 2026From Continuous Predictors to Clinical Thresholds: Early Evidence on Performance Trade-offs of Guideline-Based Categorisation for Ischaemic Stroke Outcome Prediction5 Aug 2026
- 2026Designing AI-Supported Focus Groups: A Role x Modality Playbook10 Jun 2026
- 2026Learning from Disagreement: Clinician Overrides as Implicit Preference Signals for Clinical AI in Value-Based Care30 Apr 2026
- 2026Towards an Argumentative Foundation for Evaluative AI25 Apr 2026
- 2026Rethinking XAI Evaluation: A Human-Centered Audit of Shapley Benchmarks in High-Stakes Settings24 Apr 2026
- 2026A Framework for Longitudinal Health AI Agents13 Apr 2026
- 2026Within the MDT Room: Situated in Multidisciplinary Team-Grounded Agent Debate for Clinical Diagnosis30 Mar 2026
- 2026Augmenting Clinical Decision-Making with an Interactive and Interpretable AI Copilot: A Real-World User Study with Clinicians in Nephrology and Obstetrics31 Jan 2026
- 2026Intelligent Reasoning Cues: A Framework and Case Study of the Roles of AI Information in Complex Decisions30 Jan 2026
- 2025SimClinician: A Multimodal Simulation Testbed for Reliable Psychologist AI Collaboration in Mental Health Diagnosis28 Nov 2025
- 2025Reduced AI Acceptance After the Generative AI Boom: Evidence From a Two-Wave Survey Study27 Oct 2025
25 more
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- 2025Can AI Explanations Make You Change Your Mind?11 Aug 2025
- 2025Survey for Categorising Explainable AI Studies Using Data Analysis Task Frameworks14 Jul 2025
- 2025Artificial Intelligence Should Genuinely Support Clinical Reasoning and Decision Making To Bridge the Translational Gap5 Jun 2025
- 2025What Do People Want to Know About Artificial Intelligence (AI)? The Importance of Answering End-User Questions to Explain Autonomous Vehicle (AV) Decisions9 May 2025
- 2025Adaptive Human-Agent Teaming: A Review of Empirical Studies from the Process Dynamics Perspective15 Apr 2025
- 2025Over-Relying on Reliance: Towards Realistic Evaluations of AI-Based Clinical Decision Support10 Apr 2025
- 2025TAMA: A Human-AI Collaborative Thematic Analysis Framework Using Multi-Agent LLMs for Clinical Interviews26 Mar 2025
- 2025Tempo: Helping Data Scientists and Domain Experts Collaboratively Specify Predictive Modeling Tasks14 Feb 2025
- 2025A Survey on Human-Centered Evaluation of Explainable AI Methods in Clinical Decision Support Systems14 Feb 2025
- 2025Factors That Influence the Adoption of AI-enabled Conversational Agents (AICAs) as an Augmenting Therapeutic Tool by Frontline Healthcare Workers: From Technology Acceptance Model 3 (TAM3) Lens -- A Systematic Mapping Review26 Jan 2025
- 2024ClinicRealm: Re-evaluating Large Language Models with Conventional Machine Learning for Non-Generative Clinical Prediction Tasks26 Jul 2024
- 2024Position: Towards Bidirectional Human-AI Alignment13 Jun 2024
- 2024Beyond Recommendations: From Backward to Forward AI Support of Pilots' Decision-Making Process13 Jun 2024
- 2024Tell me more: Intent Fulfilment Framework for Enhancing User Experiences in Conversational XAI16 May 2024
- 2024"It is there, and you need it, so why do you not use it?" Achieving better adoption of AI systems by domain experts, in the case study of natural science research25 Mar 2024
- 2024Towards Human-AI Deliberation: Design and Evaluation of LLM-Empowered Deliberative AI for AI-Assisted Decision-Making25 Mar 2024
- 2023NLP for Maternal Healthcare: Perspectives and Guiding Principles in the Age of LLMs19 Dec 2023
- 2023A Systematic Review on Fostering Appropriate Trust in Human-AI Interaction8 Nov 2023
- 2023The Impact of Explanations on Fairness in Human-AI Decision-Making: Protected vs Proxy Features12 Oct 2023
- 2023Rethinking Human-AI Collaboration in Complex Medical Decision Making: A Case Study in Sepsis Diagnosis17 Sep 2023
- 2023Accuracy-Time Tradeoffs in AI-Assisted Decision Making under Time Pressure12 Jun 2023
- 2023In Search of Verifiability: Explanations Rarely Enable Complementary Performance in AI-Advised Decision Making12 May 2023
- 2023Explainable AI is Dead, Long Live Explainable AI! Hypothesis-driven decision support24 Feb 2023
- 2023Mind the Gap! Bridging Explainable Artificial Intelligence and Human Understanding with Luhmann's Functional Theory of Communication7 Feb 2023
- 2025TAMA: A Human-AI Collaborative Thematic Analysis Framework Using Multi-Agent LLMs for Clinical Interviewscited by 9
- 2025Adaptive Human-Agent Teaming: A Review of Empirical Studies from the Process Dynamics Perspectivecited by 1
- 2026Within the MDT Room: Situated in Multidisciplinary Team-Grounded Agent Debate for Clinical Diagnosiscited by 0
- 2026Within the MDT Room: Situated in Multidisciplinary Team-Grounded Agent Debate for Clinical Diagnosis30 Mar 2026
- 2025Adaptive Human-Agent Teaming: A Review of Empirical Studies from the Process Dynamics Perspective15 Apr 2025
- 2025TAMA: A Human-AI Collaborative Thematic Analysis Framework Using Multi-Agent LLMs for Clinical Interviews26 Mar 2025
- 2023Explainable AI is Dead, Long Live Explainable AI! Hypothesis-driven decision supportcited by 65
- 2023In Search of Verifiability: Explanations Rarely Enable Complementary Performance in AI-Advised Decision Makingcited by 50
- 2024Towards Human-AI Deliberation: Design and Evaluation of LLM-Empowered Deliberative AI for AI-Assisted Decision-Makingcited by 38
- 2023Rethinking Human-AI Collaboration in Complex Medical Decision Making: A Case Study in Sepsis Diagnosiscited by 30
- 2023A Systematic Review on Fostering Appropriate Trust in Human-AI Interactioncited by 21
- 2023Accuracy-Time Tradeoffs in AI-Assisted Decision Making under Time Pressurecited by 17
- 2023NLP for Maternal Healthcare: Perspectives and Guiding Principles in the Age of LLMscited by 14
- 2025Artificial Intelligence Should Genuinely Support Clinical Reasoning and Decision Making To Bridge the Translational Gapcited by 13
- 2024ClinicRealm: Re-evaluating Large Language Models with Conventional Machine Learning for Non-Generative Clinical Prediction Taskscited by 8
- 2023Mind the Gap! Bridging Explainable Artificial Intelligence and Human Understanding with Luhmann's Functional Theory of Communicationcited by 7
- 2025Tempo: Helping Data Scientists and Domain Experts Collaboratively Specify Predictive Modeling Taskscited by 6
- 2023The Impact of Explanations on Fairness in Human-AI Decision-Making: Protected vs Proxy Featurescited by 3
12 most cited of 32 All 32 (JSON)
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- 2026From Continuous Predictors to Clinical Thresholds: Early Evidence on Performance Trade-offs of Guideline-Based Categorisation for Ischaemic Stroke Outcome Prediction5 Aug 2026
- 2026Designing AI-Supported Focus Groups: A Role x Modality Playbook10 Jun 2026
- 2026Towards an Argumentative Foundation for Evaluative AI25 Apr 2026
- 2026Rethinking XAI Evaluation: A Human-Centered Audit of Shapley Benchmarks in High-Stakes Settings24 Apr 2026
- 2026A Framework for Longitudinal Health AI Agents13 Apr 2026
- 2026Augmenting Clinical Decision-Making with an Interactive and Interpretable AI Copilot: A Real-World User Study with Clinicians in Nephrology and Obstetrics31 Jan 2026
- 2026Intelligent Reasoning Cues: A Framework and Case Study of the Roles of AI Information in Complex Decisions30 Jan 2026
- 2025SimClinician: A Multimodal Simulation Testbed for Reliable Psychologist AI Collaboration in Mental Health Diagnosis28 Nov 2025
- 2025Reduced AI Acceptance After the Generative AI Boom: Evidence From a Two-Wave Survey Study27 Oct 2025
- 2025Data-Prompt Co-Evolution: Growing Test Sets to Refine LLM Behavior14 Oct 2025
- 2025Can AI Explanations Make You Change Your Mind?11 Aug 2025
12 newest of 32 All 32 (JSON)