A Short Survey of Pre-trained Language Models for Conversational AI-A NewAge in NLP
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Abstract (arXiv)
Building a dialogue system that can communicate naturally with humans is a challenging yet interesting problem of agent-based computing. The rapid growth in this area is usually hindered by the long-standing problem of data scarcity as these systems are expected to learn syntax, grammar, decision making, and reasoning from insufficient amounts of task-specific dataset. The recently introduced pre-trained language models have the potential to address the issue of data scarcity and bring considerable advantages by generating contextualized word embeddings. These models are considered counterpart of ImageNet in NLP and have demonstrated to capture different facets of language such as hierarchical relations, long-term dependency, and sentiment. In this short survey paper, we discuss the recent progress made in the field of pre-trained language models. We also deliberate that how the strengths of these language models can be leveraged in designing more engaging and more eloquent conversational agents. This paper, therefore, intends to establish whether these pre-trained models can overcome the challenges pertinent to dialogue systems, and how their architecture could be exploited in order to overcome these challenges. Open challenges in the field of dialogue systems have also been deliberated.
Key facts. Cited by 25 papers in the map (data through 7 Oct 2026). Builds on 16 of its 20 references that are in the map. First posted on arXiv 22 Apr 2021.
Builds on
16 of 20 references.
References · 16
- 2018BERT: Pre-training of Deep Bidirectional Transformers for Language Understandingcited by 40,204
- 2019RoBERTa: A Robustly Optimized BERT Pretraining Approachcited by 13,266
- 2016SQuAD: 100,000+ Questions for Machine Comprehension of Textcited by 4,115
- 2019XLNet: Generalized Autoregressive Pretraining for Language Understandingcited by 2,801
- 2018Deep contextualized word representationscited by 2,285
- 2018MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modellingcited by 760
- 2018CoQA: A Conversational Question Answering Challengecited by 674
- 2018QuAC : Question Answering in Contextcited by 379
- 2016Bidirectional Attention Flow for Machine Comprehensioncited by 278
- 2018Neural Approaches to Conversational AIcited by 164
- 2019Semantics-aware BERT for Language Understandingcited by 111
- 2019Hello, It's GPT-2 -- How Can I Help You? Towards the Use of Pretrained Language Models for Task-Oriented Dialogue Systemscited by 110
4 more
- 2019BERT with History Answer Embedding for Conversational Question Answeringcited by 67
- 2019BERT-DST: Scalable End-to-End Dialogue State Tracking with Bidirectional Encoder Representations from Transformercited by 37
- 2019FlowDelta: Modeling Flow Information Gain in Reasoning for Conversational Machine Comprehensioncited by 19
- 2019A Simple but Effective Method to Incorporate Multi-turn Context with BERT for Conversational Machine Comprehensioncited by 18
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Citing papers per year: 2021: 8; 2022: 7; 2023: 6; 2024: 3; 2025: 1.
25 papers.
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- 2021A Survey of Human-in-the-loop for Machine Learningcited by 214
- 2023Large-scale Multi-Modal Pre-trained Models: A Comprehensive Surveycited by 153
- 2022Pretrained Language Models for Text Generation: A Surveycited by 121
- 2021Pretrained Language Models for Text Generation: A Surveycited by 95
- 2023Rewarding Chatbots for Real-World Engagement with Millions of Userscited by 58
- 2023Generative Pre-trained Transformer: A Comprehensive Review on Enabling Technologies, Potential Applications, Emerging Challenges, and Future Directionscited by 55
- 2022Rethinking Explainability as a Dialogue: A Practitioner's Perspectivecited by 52
- 2024LLMs are Also Effective Embedding Models: An In-depth Overviewcited by 32
- 2021Conversational Question Answering: A Surveycited by 31
- 2022PQLM -- Multilingual Decentralized Portable Quantum Language Model for Privacy Protectioncited by 26
- 2024Blending Is All You Need: Cheaper, Better Alternative to Trillion-Parameters LLMcited by 26
- 2021Effective Sequence-to-Sequence Dialogue State Trackingcited by 20
13 more
- 2021Smoothing Dialogue States for Open Conversational Machine Readingcited by 6
- 2023ViMMRC 2.0 -- Enhancing Machine Reading Comprehension on Vietnamese Literature Textcited by 5
- 2023Learning to Select the Relevant History Turns in Conversational Question Answeringcited by 4
- 2023Keeping the Questions Conversational: Using Structured Representations to Resolve Dependency in Conversational Question Answeringcited by 3
- 2021Towards a Universal NLG for Dialogue Systems and Simulators with Future Bridgingcited by 2
- 2021Predicting Job Titles from Job Descriptions with Multi-label Text Classificationcited by 2
- 2022Towards End-to-End Open Conversational Machine Readingcited by 2
- 2022Fusing Sentence Embeddings Into LSTM-based Autoregressive Language Modelscited by 1
- 2022A Comprehensive Survey of Natural Language Generation Advances from the Perspective of Digital Deceptioncited by 1
- 2024LLM-Mediated Domain-Specific Voice Agents: The Case of TextileBotcited by 1
- 2025A Survey of the State-of-the-Art in Conversational Question Answering Systemscited by 1
- 2021Advances in Multi-turn Dialogue Comprehension: A Surveycited by 0
- 2022Reranking Overgenerated Responses for End-to-End Task-Oriented Dialogue Systemscited by 0
- 2025A Survey of the State-of-the-Art in Conversational Question Answering Systems6 Sep 2025
- 2024LLMs are Also Effective Embedding Models: An In-depth Overview17 Dec 2024
- 2024LLM-Mediated Domain-Specific Voice Agents: The Case of TextileBot15 Jun 2024
- 2024Blending Is All You Need: Cheaper, Better Alternative to Trillion-Parameters LLM4 Jan 2024
- 2023Learning to Select the Relevant History Turns in Conversational Question Answering4 Aug 2023
- 2023Generative Pre-trained Transformer: A Comprehensive Review on Enabling Technologies, Potential Applications, Emerging Challenges, and Future Directions11 May 2023
- 2023Keeping the Questions Conversational: Using Structured Representations to Resolve Dependency in Conversational Question Answering14 Apr 2023
- 2023ViMMRC 2.0 -- Enhancing Machine Reading Comprehension on Vietnamese Literature Text31 Mar 2023
- 2023Rewarding Chatbots for Real-World Engagement with Millions of Users10 Mar 2023
- 2023Large-scale Multi-Modal Pre-trained Models: A Comprehensive Survey20 Feb 2023
- 2022Reranking Overgenerated Responses for End-to-End Task-Oriented Dialogue Systems7 Nov 2022
- 2022Towards End-to-End Open Conversational Machine Reading13 Oct 2022
13 more
- 2022PQLM -- Multilingual Decentralized Portable Quantum Language Model for Privacy Protection6 Oct 2022
- 2022A Comprehensive Survey of Natural Language Generation Advances from the Perspective of Digital Deception11 Aug 2022
- 2022Fusing Sentence Embeddings Into LSTM-based Autoregressive Language Models4 Aug 2022
- 2022Rethinking Explainability as a Dialogue: A Practitioner's Perspective3 Feb 2022
- 2022Pretrained Language Models for Text Generation: A Survey14 Jan 2022
- 2021Predicting Job Titles from Job Descriptions with Multi-label Text Classification21 Dec 2021
- 2021Advances in Multi-turn Dialogue Comprehension: A Survey11 Oct 2021
- 2021Effective Sequence-to-Sequence Dialogue State Tracking31 Aug 2021
- 2021Smoothing Dialogue States for Open Conversational Machine Reading28 Aug 2021
- 2021A Survey of Human-in-the-loop for Machine Learning2 Aug 2021
- 2021Conversational Question Answering: A Survey2 Jun 2021
- 2021Pretrained Language Models for Text Generation: A Survey21 May 2021
- 2021Towards a Universal NLG for Dialogue Systems and Simulators with Future Bridging21 May 2021
- 2021A Survey of Human-in-the-loop for Machine Learningcited by 214
- 2023Large-scale Multi-Modal Pre-trained Models: A Comprehensive Surveycited by 153
- 2022Pretrained Language Models for Text Generation: A Surveycited by 121
- 2021Pretrained Language Models for Text Generation: A Surveycited by 95
- 2023Generative Pre-trained Transformer: A Comprehensive Review on Enabling Technologies, Potential Applications, Emerging Challenges, and Future Directionscited by 55
- 2022Rethinking Explainability as a Dialogue: A Practitioner's Perspectivecited by 52
- 2024LLMs are Also Effective Embedding Models: An In-depth Overviewcited by 32
- 2021Conversational Question Answering: A Surveycited by 31
- 2022PQLM -- Multilingual Decentralized Portable Quantum Language Model for Privacy Protectioncited by 26
- 2024Blending Is All You Need: Cheaper, Better Alternative to Trillion-Parameters LLMcited by 26
- 2021Effective Sequence-to-Sequence Dialogue State Trackingcited by 20
- 2021Smoothing Dialogue States for Open Conversational Machine Readingcited by 6
12 most cited of 23 All 23 (JSON)
- 2025A Survey of the State-of-the-Art in Conversational Question Answering Systems6 Sep 2025
- 2024LLMs are Also Effective Embedding Models: An In-depth Overview17 Dec 2024
- 2024Blending Is All You Need: Cheaper, Better Alternative to Trillion-Parameters LLM4 Jan 2024
- 2023Learning to Select the Relevant History Turns in Conversational Question Answering4 Aug 2023
- 2023Generative Pre-trained Transformer: A Comprehensive Review on Enabling Technologies, Potential Applications, Emerging Challenges, and Future Directions11 May 2023
- 2023Keeping the Questions Conversational: Using Structured Representations to Resolve Dependency in Conversational Question Answering14 Apr 2023
- 2023ViMMRC 2.0 -- Enhancing Machine Reading Comprehension on Vietnamese Literature Text31 Mar 2023
- 2023Large-scale Multi-Modal Pre-trained Models: A Comprehensive Survey20 Feb 2023
- 2022Reranking Overgenerated Responses for End-to-End Task-Oriented Dialogue Systems7 Nov 2022
- 2022Towards End-to-End Open Conversational Machine Reading13 Oct 2022
- 2022PQLM -- Multilingual Decentralized Portable Quantum Language Model for Privacy Protection6 Oct 2022
- 2022A Comprehensive Survey of Natural Language Generation Advances from the Perspective of Digital Deception11 Aug 2022
12 newest of 23 All 23 (JSON)