Trustworthy FinAInce: Unpacking How AI-Mediated Financial Advice is Judged
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Abstract (arXiv)
As generative AI is increasingly used as a source of personal financial guidance, understanding how people appraise such advice is important for supporting appropriate reliance. We conducted a randomized vignette experiment with 285 U.S. adults across eight financial decisions, independently varying three advice styles---AI, expert, and online community---and displayed source labels while holding the underlying recommendation consistent. Advice style most strongly shaped message and safety appraisals, Expert labels selectively increased perceived source knowledge, and decision context primarily shaped risk and safety appraisals. These appraisals were associated with downstream judgments, with models explaining 69.2% of overall quality, 75.9% of trust, and 82.9% of intended reliance. Expert-style advice also remained most preferred when shown without source labels. Our findings have implications for understanding financial advice evaluation, distinguishing the roles of advice style and source labels, and designing financial AI that supports grounded evaluation rather than simply maximizing trust.
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References · 16
- 2019Sentence-BERT: Sentence Embeddings using Siamese BERT-Networkscited by 9,170
- 2021Do Humans Trust Advice More if it Comes from AI? An Analysis of Human-AI Interactionscited by 35
- 2025Be Friendly, Not Friends: How LLM Sycophancy Shapes User Trustcited by 34
- 2024Can Large Language Models Beat Wall Street? Unveiling the Potential of AI in Stock Selectioncited by 29
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- 2025Labeling Messages as AI-Generated Does Not Reduce Their Persuasive Effectscited by 13
- 2023GPT has become financially literate: Insights from financial literacy tests of GPT and a preliminary test of how people use it as a source of advicecited by 7
- 2025Linguistic Comparison of AI- and Human-Written Responses to Online Mental Health Queriescited by 6
- 2026Do We Know What They Know We Know? Calibrating Student Trust in AI and Human Responses Through Mutual Theory of Mindcited by 6
- 2024Can AI Help with Your Personal Finances?cited by 4
- 2025When AI Gives Advice: Evaluating AI and Human Responses to Online Advice-Seeking for Well-Beingcited by 3
- 2025Understanding Trust Toward Human versus AI-generated Health Information through Behavioral and Physiological Sensingcited by 3
4 more
- 2024Generating insights about financial asks from Reddit posts and user interactionscited by 2
- 2025Communication styles and reader preferences of LLM- and human-authored COVID-19 information explanations: a case studycited by 2
- 2024How to build trust in answers given by Generative AI for specific, and vague, financial questionscited by 1
- 2026How People Evaluate AI-, Expert-, and Peer-Style Financial Advicecited by 1
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