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How People Evaluate AI-, Expert-, and Peer-Style Financial Advice

arXiv 2608.09019 ↗First posted 10 Aug 2026cs.HC cs.AI cs.CLcited by 1

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Abstract (arXiv)

As generative AI increasingly becomes a common source of daily decision-making, including financial choices, it is critical to understand how people evaluate AI-generated financial advice. We conducted a preregistered vignette experiment (N = 285) in which substantive financial content---including facts, numerical values, recommendation direction, and core reasoning---was held constant while communication style varied across AI Financial Assistant (AI), Certified Financial Planner (Expert), and Online Community Forum (OC) advice. Displayed source attribution was independently manipulated through correctly labeled, unlabeled, and mislabeled conditions, allowing us to separate attribution effects from source-specific communication cues. Expert advice was rated more favorably than AI advice on 9 of 10 outcomes (|d|=0.20--0.47), and this advantage remained visible without source labels, where Expert advice outperformed AI advice on 8 of 10 outcomes (up to d=0.60). Correct labels added limited differentiation, whereas mislabeling increased ratings of AI advice for situational fit and overall quality (d=0.42 for each) and attenuated the Expert advantage in situational fit (d=-0.36). Descriptive analyses further showed that AI advice was most responsive to displayed attribution and, conversely, that advice-style differences were most visible under an AI label. These findings show that financial-advice evaluations are shaped jointly by displayed attribution and message-level communication cues. We position disclosure not as a neutral transparency mechanism, but as an interpretive frame whose accuracy and interaction with message cues can shape trust and reliance.

Key facts. Cited by 1 paper in the map (data through 14 Oct 2026). Builds on 4 of its 26 references that are in the map. First posted on arXiv 10 Aug 2026.

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References · 4

  1. 2025Linguistic Comparison of AI- and Human-Written Responses to Online Mental Health Queriescited by 6
  2. 2026Do We Know What They Know We Know? Calibrating Student Trust in AI and Human Responses Through Mutual Theory of Mindcited by 6
  3. 2026Answer Bubbles: Information Exposure in AI-Mediated Searchcited by 3
  4. 2026Stuck on Suggestions: Automation Bias, the Anchoring Effect, and the Factors That Shape Them in Computational Pathologycited by 1

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