Investigating the Impacts of Generative AI on Information Seeking
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Abstract (arXiv)
This paper is an encore submission of our 2026 journal article "Expertise and Information Seeking in the Age of Generative AI: New Procedures, New Problematics" with an extended discussion for the CSCW 2026 "Broader Impacts of GenAI in Communication" Workshop on October 10, 2026. In the original article, we employ procedural rhetoric to analyze how generative AI chatbots leverage natural language signifiers of expertise and intelligence to influence users' perception of their trustworthiness. In this submission, we extend our conversation in the CSCW community with the goal of cultivating a cross-disciplinary vocabulary for describing, analyzing, and mitigating the risks posed by the integration of generative AI into human communication practices. It is important to develop an understanding of how the procedures surrounding information-seeking practices are informed by users' values, experiences, and expectations - and how these procedures might in future be altered by the emerging turn toward AI "experts" and authority.
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References · 9
- 2023Language Model Behavior: A Comprehensive Surveycited by 92
- 2024Do LLMs write like humans? Variation in grammatical and rhetorical stylescited by 62
- 2023Prompting Large Language Models With the Socratic Methodcited by 43
- 2024Enhancing Critical Thinking in Education by means of a Socratic Chatbotcited by 21
- 2024Generative AI Search Engines as Arbiters of Public Knowledge: An Audit of Bias and Authoritycited by 13
- 2025Protecting Human Cognition in the Age of AIcited by 12
- 2023Translating Legalese: Enhancing Public Understanding of Court Opinions with Legal Summarizerscited by 8
- 2025Introducing AI to an Online Petition Platform Changed Outputs but not Outcomescited by 2
- 2025Ethics and Persuasion in Reinforcement Learning from Human Feedback: A Procedural Rhetorical Approachcited by 1
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