Does This Moment Justify the Recommendation? Counterfactual Behavior-Grounded Evidence Retrieval for Personalized Video Recommendation

Personalized video recommendation predicts user preference at the video level, while temporal video grounding localizes query-relevant moments. However, strong localization does not establish whether the retrieved moment constitutes valid evidence for recommending the video to a particular user. We study counterfactual behavior-grounded evidence retrieval, which separates where personalized evidence occurs from whether such evidence exists and evaluates whether model predictions respond consistently when that evidence is replaced. We introduce CBGER-10K, containing 5,000 controlled factual--counterfactual pairs for 3,026 users, where each pair replaces only the focal behavior-supported segment while preserving the user, temporal position, and hard distractors. We further propose CBGER, a compact framework that decouples segment-level localization from video-level evidence estimation and learns both through structured counterfactual supervision. CBGER achieves 0.4432 MRR, 0.6977 Pair Accuracy, and 0.6987 Intervention Consistency across five adapted personalized-highlight and temporal-grounding baselines. Notably, compared with QD-DETR, its MRR improvement is not statistically significant, while Pair Accuracy improves by 11.03 points. These results show that accurate temporal localization does not necessarily imply reliable personalized evidence existence, motivating explicit evaluation of Whether alongside Where.