Cross-Modal Content Optimization for Steering Web Agent Preferences

Vision-language model (VLM)-based web agents increasingly power high-stakes selection tasks like content recommendation or product ranking by combining multimodal perception with preference reasoning. Recent studies reveal that these agents are vulnerable against attackers who can bias selection outcomes through preference manipulations using adversarial pop-ups, image perturbations, or content tweaks. Existing work, however, either assumes strong white-box access, with limited single-modal perturbations, or uses impractical settings. In this paper, we demonstrate, for the first time, that joint exploitation of visual and textual channels yields significantly more powerful preference manipulations under realistic attacker capabilities. We introduce Cross-Modal Preference Steering (CPS) that jointly optimizes imperceptible modifications to an item's visual and natural language descriptions, exploiting CLIP-transferable image perturbations and RLHF-induced linguistic biases to steer agent decisions. In contrast to prior studies that assume gradient access, or control over webpages, or agent memory, we adopt a realistic black-box threat setup: a non-privileged adversary can edit only their own listing's images and textual metadata, with no insight into the agent's model internals. We evaluate CPS on agents powered by state-of-the-art proprietary and open source VLMs including GPT-4.1, Qwen-2.5VL and Pixtral-Large on both movie selection and e-commerce tasks. Our results show that CPS is significantly more effective than leading baseline methods. For instance, our results show that CPS consistently outperforms baselines across all models while maintaining 70% lower detection rates, demonstrating both effectiveness and stealth. These findings highlight an urgent need for robust defenses as agentic systems play an increasingly consequential role in society.