VChatter: Exploring Generative Conversational Agents for Simulating Exposure Therapy to Reduce Social Anxiety

Many people struggle with social anxiety, feeling fear, or even physically uncomfortable in social situations like talking to strangers. Exposure therapy, a clinical method that gradually and repeatedly exposes individuals to the source of their fear and helps them build coping mechanisms, can reduce social anxiety but traditionally requires human therapists' guidance and constructions of situations. In this paper, we developed a multi-agent system VChatter to explore large language models(LLMs)-based conversational agents for simulating exposure therapy with users. Based on a survey study (N=36) and an expert interview, VChatter includes an Agent-P, which acts as a psychotherapist to design the exposure therapy plans for users, and two Agent-Hs, which can take on different interactive roles in low, medium, and high exposure scenarios. A six-day qualitative study (N=10) showcases VChatter's usefulness in reducing users' social anxiety, feelings of isolation, and avoidance of social interactions. We demonstrated the feasibility of using LLMs-based conversational agents to simulate exposure therapy for addressing social anxiety and discussed future concerns for designing agents tailored to social anxiety.