Qualitative Approaches to Voice UX
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Abstract (arXiv)
Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent. We conducted a systematic review of the literature on qualitative approaches to voice UX, capturing the nature of this body of work in a systematic map and offering a qualitative synthesis of findings. We highlight the benefits of qualitative methods for voice UX research, identify opportunities for increasing rigour in methods and outcomes, and distill patterns of experience across a diversity of devices and modes of qualitative praxis.
Key facts. Cited by 1 paper in the map (data through 7 Oct 2026). Builds on 12 of its 181 references that are in the map. First posted on arXiv 23 Apr 2024.
Builds on
12 of 181 references.
References · 12
- 2019Speech2Face: Learning the Face Behind a Voicecited by 55
- 2019What Makes a Good Conversation? Challenges in Designing Truly Conversational Agentscited by 42
- 2017"Dave...I can assure you...that it's going to be all right..." -- A definition, case for, and survey of algorithmic assurances in human-autonomy trust relationshipscited by 22
- 2018The State of Speech in HCI: Trends, Themes and Challengescited by 21
- 2023Nonverbal Cues in Human-Robot Interaction: A Communication Studies Perspectivecited by 16
- 2022Trust in Human-AI Interaction: Scoping Out Models, Measures, and Methodscited by 13
- 2022What Pronouns for Pepper? A Critical Review of Gender/ing in Researchcited by 9
- 2023Not Only WEIRD but "Uncanny"? A Systematic Review of Diversity in Human-Robot Interaction Researchcited by 8
- 2021Measuring Voice UX Quantitatively: A Rapid Reviewcited by 6
- 2022Voice Over Body? Older Adults' Reactions to Robot and Voice Assistant Facilitators of Group Conversationcited by 4
- 2023Wizundry: A Cooperative Wizard of Oz Platform for Simulating Future Speech-based Interfaces with Multiple Wizardscited by 3
- 2023The Systematic Review-lution: A Manifesto to Promote Rigour and Inclusivity in Research Synthesiscited by 2
Built on by
Citing papers per year: 2025: 1.
1 paper.