Using Foundation Models to Detect Policy Violations with Minimal Supervision

Foundation models, i.e. large neural networks pre-trained on large text corpora, have revolutionized NLP. They can be instructed directly (e.g. (arXiv:2005.14165)) - this is called hard prompting - and they can be tuned using very little data (e.g. (arXiv:2104.08691)) - this technique is called soft prompting. We seek to leverage their capabilities to detect policy violations. Our contributions are: We identify a hard prompt that adapts chain-of-thought prompting to policy violation tasks. This prompt produces policy violation classifications, along with extractive explanations that justify the classification. We compose the hard-prompts with soft prompt tuning to produce a classifier that attains high accuracy with very little supervision; the same classifier also produces explanations. Though the supervision only acts on the classifications, we find that the modified explanations remain consistent with the (tuned) model's response. Along the way, we identify several unintuitive aspects of foundation models. For instance, adding an example from a specific class can actually reduce predictions of that class, and separately, the effects of tokenization on scoring etc. Based on our technical results, we identify a simple workflow for product teams to quickly develop effective policy violation detectors.