Template-assisted Contrastive Learning of Task-oriented Dialogue Sentence Embeddings

Learning high quality sentence embeddings from dialogues has drawn increasing attentions as it is essential to solve a variety of dialogue-oriented tasks with low annotation cost. Annotating and gathering utterance relationships in conversations are difficult, while token-level annotations, eg, entities, slots and templates, are much easier to obtain. Other sentence embedding methods are usually sentence-level self-supervised frameworks and cannot utilize token-level extra knowledge. We introduce Template-aware Dialogue Sentence Embedding (TaDSE), a novel augmentation method that utilizes template information to learn utterance embeddings via self-supervised contrastive learning framework. We further enhance the effect with a synthetically augmented dataset that diversifies utterance-template association, in which slot-filling is a preliminary step. We evaluate TaDSE performance on five downstream benchmark dialogue datasets. The experiment results show that TaDSE achieves significant improvements over previous SOTA methods for dialogue. We further introduce a novel analytic instrument of semantic compression test, for which we discover a correlation with uniformity and alignment. Our code is available at https://github.com/minsik-ai/Template-Contrastive-Embedding