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Release early, release often, and watch your users' emotions

arXiv 1906.06403 ↗First posted 14 Jun 2019cs.SEcited by 6

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Abstract (arXiv)

App stores are highly competitive markets, sometimes offering dozens of apps for a single use case. Unexpected app changes such as a feature removal might incite even loyal users to explore alternative apps. Sentiment analysis tools can help monitor users' emotions expressed, e.g., in app reviews or tweets. We found that these emotions include four recurring patterns corresponding to the app releases. Based on these patterns and online reports about popular apps, we derived five release lessons to assist app vendors maintain positive emotions and gain competitive advantages.

Key facts. Cited by 6 papers in the map (data through 14 Oct 2026). First posted on arXiv 14 Jun 2019.

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Citing papers per year: 2021: 1; 2022: 0; 2023: 0; 2024: 3; 2025: 0; 2026: 2.

6 papers.