Do Video-LLMs Actually Watch? Diagnosing Character-Tracking Failures in Long-Form Video

Can a Video Large Language Model (Video-LLM) follow one person through a long video, keeping track of who they are well enough to report, in order, how their outfit changes across a full TV episode? Benchmarks increasingly score this kind of task, and the strongest open-source 7--8B models now reach 37--38% on InfiniBench's global appearance task, which asks exactly that. But does that score come from tracking the named character, or from something easier? We test this with a nine-condition diagnostic protocol applied to three architecturally distinct open-source Video-LLMs, with Gemini~2.5~Flash as a frontier reference, and find the accuracy does not come from character tracking. When we change the character named in the question to a different cast member, leaving the video and answer options untouched, the models change their answer only 4--31% of the time, so they are largely ignoring who the question asks about. Breaking that test down by the gender of the swapped name shows why: the models react more when the name is changed to a different-gender character than to a same-gender one (a 13--28 point gap), picking up coarse gender cues but unable to tell same-gender individuals apart. This shallow processing surfaces again when we drop the multiple-choice options and ask the same questions open-endedly: open-source accuracy drops 18--25 points, with none of 151 answers fully correct, versus a 12-point drop for Gemini. Further checks rule out the obvious innocent explanations, adding subtitles, using the most informative frames, or doubling the number of frames all leave character tracking unimproved, so the bottleneck is not how much video the model sees but how it ties that video to the person the question names. We release a diagnostic toolkit for auditing what such benchmark scores actually measure.