Load Testing for Machine Learning Model Serving Systems at Scale

Machine learning (ML) model serving has become a dominant consumer of GPU infrastructure, yet capacity planning in these systems remains largely ad hoc. Under-provisioning leads to service-level objective (SLO) violations and production incidents, while over-provisioning results in substantial resource waste. This paper presents sys, an industrial load testing framework for ML serving systems that systematically estimates serving capacity through an adaptive, feedback-driven search strategy. The approach leverages real-time performance signals, incorporating dampening, spike tolerance, and convergence detection to efficiently identify maximum sustainable throughput under SLO constraints. We evaluate sys through a longitudinal analysis of 14 industrial case studies spanning four ML architecture classes: recommendation, ranking, vision, and NLP. This study demonstrates that systematic load testing leads to substantial improvements in GPU resource efficiency and operational reliability. Prior to adopting sys, a significant fraction of model launches were under-provisioned, resulting in recurring incidents; these issues were substantially reduced after deployment. Our results show that ML-specific design decisions are critical to accurate capacity estimation: workload calibration using recorded traffic reduces estimation error from approximately 30% to 2--6%, while proper warmup handling yields a 22.2% improvement in accuracy. Further analysis reveals key factors influencing prediction error, including model size and co-location effects. This paper distills six lessons and derive architectural guidelines for ML load testing, offering actionable insights for building reliable and efficient ML serving systems.