Can AI Guess What You Know? Performance Comparison of Large Language Models for Human Domain Knowledge Estimation From Communication Logs
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Abstract (arXiv)
Employees often struggle to identify ``who knows what,'' leading to organizational productivity losses. We investigate whether Large Language Models (LLMs) can infer individual domain knowledge directly from long-term Slack logs. Analyzing 27,188 messages from 43 users, we evaluated seven models (including Gemini, Claude, and GPT families) by comparing their zero-shot estimates against self-reported skill ratings from 27 participants. Gemini 2.5 Flash achieved the lowest error (MAE 21.13%), while GPT models showed significantly larger discrepancies. Notably, estimation accuracy depended only weakly on message volume, indicating that more text alone does not guarantee better inference. These findings demonstrate the feasibility and current limits of automated expertise mapping, highlighting the need for privacy-preserving deployments and richer, structure-aware representations of human knowledge.
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References · 12
- 2023Harnessing the Power of LLMs in Practice: A Survey on ChatGPT and Beyondcited by 409
- 2020DialogBERT: Discourse-Aware Response Generation via Learning to Recover and Rank Utterancescited by 36
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- 2024The Imperative of Conversation Analysis in the Era of LLMs: A Survey of Tasks, Techniques, and Trendscited by 11
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- 2025Exploring the Design Space of Real-time LLM Knowledge Support Systems: A Case Study of Jargon Explanationscited by 3
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- 2024Towards Human-AI Mutual Learning: A New Research Paradigmcited by 2
- 2025Leveraging Knowledge Graphs and LLMs for Context-Aware Messagingcited by 2
- 2025Augmenting Online Meetings with Context-Aware Real-time Music Generationcited by 1
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