The Illusion of Certainty: Uncertainty Quantification for LLMs Fails under Ambiguity
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Abstract (arXiv)
Accurate uncertainty quantification (UQ) in Large Language Models (LLMs) is critical for trustworthy deployment. While real-world language is inherently ambiguous, reflecting aleatoric uncertainty, existing UQ methods are typically benchmarked against tasks with no ambiguity. In this work, we demonstrate that while current uncertainty estimators perform well under the restrictive assumption of no ambiguity, they degrade to close-to-random performance on ambiguous data. To this end, we introduce MAQA* and AmbigQA*, the first ambiguous question-answering (QA) datasets equipped with ground-truth answer distributions estimated from factual co-occurrence. We find this performance deterioration to be consistent across different estimation paradigms: using the predictive distribution itself, internal representations throughout the model, and an ensemble of models. We show that this phenomenon can be theoretically explained, revealing that predictive-distribution and ensemble-based estimators are fundamentally limited under ambiguity. Overall, our study reveals a key shortcoming of current UQ methods for LLMs and motivates a rethinking of current modeling paradigms.
Key facts. Cited by 15 papers in the map (data through 7 Oct 2026). Builds on 35 of its 52 references that are in the map. First posted on arXiv 6 Nov 2025.
Builds on
35 of 52 references.
References · 35
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23 more
- 2020AmbigQA: Answering Ambiguous Open-domain Questionscited by 385
- 2023Adaptive Chameleon or Stubborn Sloth: Revealing the Behavior of Large Language Models in Knowledge Conflictscited by 333
- 2024INSIDE: LLMs' Internal States Retain the Power of Hallucination Detectioncited by 317
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- 2024Evaluating language models as risk scorescited by 24
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- 2026When Do We Need LLMs? A Diagnostic for Language-Driven Banditscited by 0
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- 2026Evaluating the Relevance of Uncertainty Estimators for LLM Hallucinationcited by 0
- 2026The Role of Ambiguity in Error Prediction via Uncertainty Quantificationcited by 0
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- 2026Improving LLMs via Validator-to-Generator Alignment2 Jul 2026
- 2026The Role of Ambiguity in Error Prediction via Uncertainty Quantification1 Jun 2026
- 2026Evaluating the Relevance of Uncertainty Estimators for LLM Hallucination26 May 2026
- 2026Why Don't You Know? Evaluating the Impact of Uncertainty Sources on Uncertainty Quantification in LLMs12 Apr 2026
- 2026When Do We Need LLMs? A Diagnostic for Language-Driven Bandits7 Apr 2026
- 2026Towards Reliable Truth-Aligned Uncertainty Estimation in Large Language Models1 Apr 2026
- 2026Verbalizing LLM's Higher-order Uncertainty via Imprecise Probabilities11 Mar 2026
- 2026Structurally Separated Uncertainty in Supervised Latent Variable Models11 Feb 2026
- 2026AP-OOD: Attention Pooling for Out-of-Distribution Detection5 Feb 2026
- 2026Task-Awareness Improves LLM Generations and Uncertainty29 Jan 2026
- 2026Mind the Ambiguity: Aleatoric Uncertainty Quantification in LLMs for Safe Medical Question Answering24 Jan 2026
- 2025Agile Deliberation: Concept Deliberation for Subjective Visual Classification11 Dec 2025