Promoting Constructive Deliberation: Reframing for Receptiveness
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Abstract (arXiv)
To promote constructive discussion of controversial topics online, we propose automatic reframing of disagreeing responses to signal receptiveness to a preceding comment. Drawing on research from psychology, communications, and linguistics, we identify six strategies for reframing. We automatically reframe replies to comments according to each strategy, using a Reddit dataset. Through human-centered experiments, we find that the replies generated with our framework are perceived to be significantly more receptive than the original replies and a generic receptiveness baseline. We illustrate how transforming receptiveness, a particular social science construct, into a computational framework, can make LLM generations more aligned with human perceptions. We analyze and discuss the implications of our results, and highlight how a tool based on our framework might be used for more teachable and creative content moderation.
Key facts. Cited by 3 papers in the map (data through 14 Oct 2026). Builds on 19 of its 63 references that are in the map. First posted on arXiv 23 May 2024.
Builds on
19 of 63 references.
References · 19
- 2019Sentence-BERT: Sentence Embeddings using Siamese BERT-Networkscited by 9,170
- 2023Whose Opinions Do Language Models Reflect?cited by 773
- 2020Evaluating the Evaluation of Diversity in Natural Language Generationcited by 129
- 2022ProsocialDialog: A Prosocial Backbone for Conversational Agentscited by 109
- 2020Politeness Transfer: A Tag and Generate Approachcited by 78
- 2023Cognitive Reframing of Negative Thoughts through Human-Language Model Interactioncited by 77
- 2021Beyond Fair Pay: Ethical Implications of NLP Crowdsourcingcited by 53
- 2023Grounding Gaps in Language Model Generationscited by 47
- 2023COBRA Frames: Contextual Reasoning about Effects and Harms of Offensive Statementscited by 34
- 2022Hate Speech and Counter Speech Detection: Conversational Context Does Mattercited by 32
- 2022Inducing Positive Perspectives with Text Reframingcited by 31
- 2022APPDIA: A Discourse-aware Transformer-based Style Transfer Model for Offensive Social Media Conversationscited by 23
7 more
- 2020Grounding Conversations with Improvised Dialoguescited by 22
- 2021Multilingual Offensive Language Identification for Low-resource Languagescited by 22
- 2021Detecting Community Sensitive Norm Violations in Online Conversationscited by 18
- 2023Can Language Model Moderators Improve the Health of Online Discourse?cited by 12
- 2021ENTRUST: Argument Reframing with Language Models and Entailmentcited by 10
- 2023Don't Take This Out of Context! On the Need for Contextual Models and Evaluations for Stylistic Rewritingcited by 6
- 2021'Walking Into a Fire Hoping You Don't Catch': Strategies and Designs to Facilitate Cross-Partisan Online Discussionscited by 1
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Citing papers per year: 2025: 1; 2026: 2.
3 papers.