Towards Self-Contained Answers: Entity-Based Answer Rewriting in Conversational Search

Conversational information-seeking (CIS) is an emerging paradigm for knowledge acquisition and exploratory search. Traditional web search interfaces enable easy exploration of entities, but this is limited in conversational settings due to the limited-bandwidth interface. This paper explore ways to rewrite answers in CIS, so that users can understand them without having to resort to external services or sources. Specifically, we focus on salient entities -- entities that are central to understanding the answer. As our first contribution, we create a dataset of conversations annotated with entities for saliency. Our analysis of the collected data reveals that the majority of answers contain salient entities. As our second contribution, we propose two answer rewriting strategies aimed at improving the overall user experience in CIS. One approach expands answers with inline definitions of salient entities, making the answer self-contained. The other approach complements answers with follow-up questions, offering users the possibility to learn more about specific entities. Results of a crowdsourcing-based study indicate that rewritten answers are clearly preferred over the original ones. We also find that inline definitions tend to be favored over follow-up questions, but this choice is highly subjective, thereby providing a promising future direction for personalization.