Engagement, User Satisfaction, and the Amplification of Divisive Content on Social Media
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Abstract (arXiv)
In a pre-registered algorithmic audit, we found that, relative to a reverse-chronological baseline, Twitter's engagement-based ranking algorithm amplifies emotionally charged, out-group hostile content that users say makes them feel worse about their political out-group. Furthermore, we find that users do not prefer the political tweets selected by the algorithm, suggesting that the engagement-based algorithm underperforms in satisfying users' stated preferences. Finally, we explore the implications of an alternative approach that ranks content based on users' stated preferences and find a reduction in angry, partisan, and out-group hostile content, but also a potential reinforcement of pro-attitudinal content. The evidence underscores the necessity for a more nuanced approach to content ranking that balances engagement and users' stated preferences.
Key facts. Cited by 30 papers in the map (data through 7 Oct 2026). First posted on arXiv 26 May 2023.
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Citing papers per year: 2024: 4; 2025: 9; 2026: 17.
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- 2026Contagion on the Trading Floor: How Adversarial Signals Spread in Multi-Agent Trading Systems17 Sep 2026
- 2026When Nobody Around Is Real: Exploring Public Opinions and User Experiences On the Multi-Agent AI Social Platform26 Jan 2026
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12 most cited of 21 All 21 (JSON)
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