Incentives to Offer Algorithmic Recourse

Algorithmic recourse promises to help applicants rejected by automated systems by explaining the changes needed to secure acceptance. What incentive do decision-makers, such as banks and employers, have to offer recourse? We study this question in a screening model in which recourse is both productive and selective: completing recourse improves an applicant's value to the decision-maker, but applicants differ in their cost of completion. The optimal policy is a threshold rule: reject applicants with low scores, offer recourse to an intermediate range of scores, and accept applicants with high scores outright. Because the intermediate range spans the cutoff that would separate acceptance from rejection when recourse is not available, some marginal applicants gain a new path to acceptance, while others---who would have been accepted outright---must now clear a costly hurdle.