mlsanityData to 14 Oct 2026

Conversational AI Systems for Social Good: Opportunities and Challenges

arXiv 2105.06457 ↗First posted 13 May 2021cs.CL cs.CYcited by 2

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Abstract (arXiv)

Conversational artificial intelligence (ConvAI) systems have attracted much academic and commercial attention recently, making significant progress on both fronts. However, little existing work discusses how these systems can be developed and deployed for social good in real-world applications, with comprehensive case studies and analyses of pros and cons. In this paper, we briefly review the progress the community has made towards better ConvAI systems and reflect on how existing technologies can help advance social good initiatives from various angles that are unique for ConvAI, or not yet become common knowledge in the community. We further discuss about the challenges ahead for ConvAI systems to better help us achieve these goals and highlight the risks involved in their development and deployment in the real world.

Key facts. Cited by 2 papers in the map (data through 14 Oct 2026). Builds on 16 of its 63 references that are in the map. First posted on arXiv 13 May 2021.

Builds on

16 of 63 references.

References · 16

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4 more
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Cited by year

Citing papers per year: 2021: 1; 2022: 1.

2 papers.

  1. 2021Trustworthy AI: From Principles to Practicescited by 207
  2. 2022Needs and Artificial Intelligencecited by 0