Transfer Learning and Meta Classification Based Deep Churn Prediction System for Telecom Industry

A churn prediction system guides telecom service providers to reduce revenue loss. However, the development of a churn prediction system for a telecom industry is a challenging task, mainly due to the large size of the data, high dimensional features, and imbalanced distribution of the data. In this paper, we present a solution to the inherent problems of churn prediction, using the concept of Transfer Learning (TL) and Ensemble-based Meta-Classification. The proposed method TL-DeepE is applied in two stages. The first stage employs TL by fine-tuning multiple pre-trained Deep Convolution Neural Networks (CNNs). Telecom datasets are normally in vector form, which is converted into 2D images because Deep CNNs have high learning capacity on images. In the second stage, predictions from these Deep CNNs are appended to the original feature vector and thus are used to build a final feature vector for the high-level Genetic Programming (GP) and AdaBoost based ensemble classifier. Thus, the experiments are conducted using various CNNs as base classifiers and the GP-AdaBoost as a meta-classifier. By using 10-fold cross-validation, the performance of the proposed TL-DeepE system is compared with existing techniques, for two standard telecommunication datasets; Orange and Cell2cell. Performing experiments on Orange and Cell2cell datasets, the prediction accuracy obtained was 75.4% and 68.2%, while the area under the curve was 0.83 and 0.74, respectively.