End-to-End Offline Goal-Oriented Dialog Policy Learning via Policy Gradient
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Abstract (arXiv)
Learning a goal-oriented dialog policy is generally performed offline with supervised learning algorithms or online with reinforcement learning (RL). Additionally, as companies accumulate massive quantities of dialog transcripts between customers and trained human agents, encoder-decoder methods have gained popularity as agent utterances can be directly treated as supervision without the need for utterance-level annotations. However, one potential drawback of such approaches is that they myopically generate the next agent utterance without regard for dialog-level considerations. To resolve this concern, this paper describes an offline RL method for learning from unannotated corpora that can optimize a goal-oriented policy at both the utterance and dialog level. We introduce a novel reward function and use both on-policy and off-policy policy gradient to learn a policy offline without requiring online user interaction or an explicit state space definition.
Key facts. Cited by 23 papers in the map (data through 7 Oct 2026). First posted on arXiv 7 Dec 2017.
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Citing papers per year: 2020: 3; 2021: 5; 2022: 4; 2023: 8; 2024: 2; 2025: 1.
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- 2020Offline Reinforcement Learning: Tutorial, Review, and Perspectives on Open Problemscited by 1,873
- 2020MOReL : Model-Based Offline Reinforcement Learningcited by 582
- 2022Is Reinforcement Learning (Not) for Natural Language Processing: Benchmarks, Baselines, and Building Blocks for Natural Language Policy Optimizationcited by 244
- 2021Efficient (Soft) Q-Learning for Text Generation with Limited Good Datacited by 35
- 2023Inference-Time Policy Adapters (IPA): Tailoring Extreme-Scale LMs without Fine-tuningcited by 33
- 2023Vanishing Gradients in Reinforcement Finetuning of Language Modelscited by 26
- 2021Behavioral Priors and Dynamics Models: Improving Performance and Domain Transfer in Offline RLcited by 24
- 2024Prompt-Based Length Controlled Generation with Multiple Control Typescited by 19
- 2023Prompt-Based Length Controlled Generation with Reinforcement Learningcited by 14
- 2023STEER: Unified Style Transfer with Expert Reinforcementcited by 14
- 2020Offline Reinforcement Learning from Human Feedback in Real-World Sequence-to-Sequence Taskscited by 12
- 2023Reinforcement Learning for Generative AI: State of the Art, Opportunities and Open Research Challengescited by 10
11 more
- 2025Offline RL by Reward-Weighted Fine-Tuning for Conversation Optimizationcited by 10
- 2022KRLS: Improving End-to-End Response Generation in Task Oriented Dialog with Reinforced Keywords Learningcited by 9
- 2023On the Effectiveness of Offline RL for Dialogue Response Generationcited by 6
- 2021Amortized Noisy Channel Neural Machine Translationcited by 4
- 2023On the Sample Complexity of Vanilla Model-Based Offline Reinforcement Learning with Dependent Samplescited by 4
- 2021Reducing Conservativeness Oriented Offline Reinforcement Learningcited by 3
- 2023Retrieval-based Knowledge Transfer: An Effective Approach for Extreme Large Language Model Compressioncited by 3
- 2021A Review of Dialogue Systems: From Trained Monkeys to Stochastic Parrotscited by 1
- 2022Reinforcement Learning of Multi-Domain Dialog Policies Via Action Embeddingscited by 0
- 2022Jointly Reinforced User Simulator and Task-oriented Dialog System with Simplified Generative Architecturecited by 0
- 2024Robust Offline Reinforcement Learning for Non-Markovian Decision Processescited by 0
- 2025Offline RL by Reward-Weighted Fine-Tuning for Conversation Optimization8 Jun 2025
- 2024Robust Offline Reinforcement Learning for Non-Markovian Decision Processes12 Nov 2024
- 2024Prompt-Based Length Controlled Generation with Multiple Control Types12 Jun 2024
- 2023STEER: Unified Style Transfer with Expert Reinforcement13 Nov 2023
- 2023Vanishing Gradients in Reinforcement Finetuning of Language Models31 Oct 2023
- 2023Retrieval-based Knowledge Transfer: An Effective Approach for Extreme Large Language Model Compression24 Oct 2023
- 2023Prompt-Based Length Controlled Generation with Reinforcement Learning23 Aug 2023
- 2023Reinforcement Learning for Generative AI: State of the Art, Opportunities and Open Research Challenges31 Jul 2023
- 2023On the Effectiveness of Offline RL for Dialogue Response Generation23 Jul 2023
- 2023Inference-Time Policy Adapters (IPA): Tailoring Extreme-Scale LMs without Fine-tuning24 May 2023
- 2023On the Sample Complexity of Vanilla Model-Based Offline Reinforcement Learning with Dependent Samples7 Mar 2023
- 2022KRLS: Improving End-to-End Response Generation in Task Oriented Dialog with Reinforced Keywords Learning30 Nov 2022
11 more
- 2022Jointly Reinforced User Simulator and Task-oriented Dialog System with Simplified Generative Architecture13 Oct 2022
- 2022Is Reinforcement Learning (Not) for Natural Language Processing: Benchmarks, Baselines, and Building Blocks for Natural Language Policy Optimization3 Oct 2022
- 2022Reinforcement Learning of Multi-Domain Dialog Policies Via Action Embeddings1 Jul 2022
- 2021Amortized Noisy Channel Neural Machine Translation16 Dec 2021
- 2021A Review of Dialogue Systems: From Trained Monkeys to Stochastic Parrots2 Nov 2021
- 2021Behavioral Priors and Dynamics Models: Improving Performance and Domain Transfer in Offline RL16 Jun 2021
- 2021Efficient (Soft) Q-Learning for Text Generation with Limited Good Data14 Jun 2021
- 2021Reducing Conservativeness Oriented Offline Reinforcement Learning27 Feb 2021
- 2020Offline Reinforcement Learning from Human Feedback in Real-World Sequence-to-Sequence Tasks4 Nov 2020
- 2020MOReL : Model-Based Offline Reinforcement Learning12 May 2020
- 2020Offline Reinforcement Learning: Tutorial, Review, and Perspectives on Open Problems4 May 2020
- 2020Offline Reinforcement Learning: Tutorial, Review, and Perspectives on Open Problemscited by 1,873
- 2020MOReL : Model-Based Offline Reinforcement Learningcited by 582
- 2021Behavioral Priors and Dynamics Models: Improving Performance and Domain Transfer in Offline RLcited by 24
- 2023On the Sample Complexity of Vanilla Model-Based Offline Reinforcement Learning with Dependent Samplescited by 4
- 2021Reducing Conservativeness Oriented Offline Reinforcement Learningcited by 3
- 2024Robust Offline Reinforcement Learning for Non-Markovian Decision Processescited by 0
- 2024Robust Offline Reinforcement Learning for Non-Markovian Decision Processes12 Nov 2024
- 2023On the Sample Complexity of Vanilla Model-Based Offline Reinforcement Learning with Dependent Samples7 Mar 2023
- 2021Behavioral Priors and Dynamics Models: Improving Performance and Domain Transfer in Offline RL16 Jun 2021
- 2021Reducing Conservativeness Oriented Offline Reinforcement Learning27 Feb 2021
- 2020MOReL : Model-Based Offline Reinforcement Learning12 May 2020
- 2020Offline Reinforcement Learning: Tutorial, Review, and Perspectives on Open Problems4 May 2020
- 2022Is Reinforcement Learning (Not) for Natural Language Processing: Benchmarks, Baselines, and Building Blocks for Natural Language Policy Optimizationcited by 244
- 2021Efficient (Soft) Q-Learning for Text Generation with Limited Good Datacited by 35
- 2023Inference-Time Policy Adapters (IPA): Tailoring Extreme-Scale LMs without Fine-tuningcited by 33
- 2023Vanishing Gradients in Reinforcement Finetuning of Language Modelscited by 26
- 2024Prompt-Based Length Controlled Generation with Multiple Control Typescited by 19
- 2023Prompt-Based Length Controlled Generation with Reinforcement Learningcited by 14
- 2023STEER: Unified Style Transfer with Expert Reinforcementcited by 14
- 2023Reinforcement Learning for Generative AI: State of the Art, Opportunities and Open Research Challengescited by 10
- 2022KRLS: Improving End-to-End Response Generation in Task Oriented Dialog with Reinforced Keywords Learningcited by 9
- 2023On the Effectiveness of Offline RL for Dialogue Response Generationcited by 6
- 2021Amortized Noisy Channel Neural Machine Translationcited by 4
- 2023Retrieval-based Knowledge Transfer: An Effective Approach for Extreme Large Language Model Compressioncited by 3
12 most cited of 15 All 15 (JSON)
- 2024Prompt-Based Length Controlled Generation with Multiple Control Types12 Jun 2024
- 2023STEER: Unified Style Transfer with Expert Reinforcement13 Nov 2023
- 2023Vanishing Gradients in Reinforcement Finetuning of Language Models31 Oct 2023
- 2023Retrieval-based Knowledge Transfer: An Effective Approach for Extreme Large Language Model Compression24 Oct 2023
- 2023Prompt-Based Length Controlled Generation with Reinforcement Learning23 Aug 2023
- 2023Reinforcement Learning for Generative AI: State of the Art, Opportunities and Open Research Challenges31 Jul 2023
- 2023On the Effectiveness of Offline RL for Dialogue Response Generation23 Jul 2023
- 2023Inference-Time Policy Adapters (IPA): Tailoring Extreme-Scale LMs without Fine-tuning24 May 2023
- 2022KRLS: Improving End-to-End Response Generation in Task Oriented Dialog with Reinforced Keywords Learning30 Nov 2022
- 2022Jointly Reinforced User Simulator and Task-oriented Dialog System with Simplified Generative Architecture13 Oct 2022
- 2022Is Reinforcement Learning (Not) for Natural Language Processing: Benchmarks, Baselines, and Building Blocks for Natural Language Policy Optimization3 Oct 2022
- 2022Reinforcement Learning of Multi-Domain Dialog Policies Via Action Embeddings1 Jul 2022
12 newest of 15 All 15 (JSON)