Evaluating XAI Support From A Hierarchical Reinforcement Learning Policy in Human-Agent Collaboration

Explainable AI (XAI) has shown promise for human-agent collaboration, yet results rely on hand-crafted policies in custom environments, limiting generalizability to state-of-the-art teaming research. We provide the first systematic evaluation of XAI support generated from an intrinsically explainable learned policy in an established benchmark. Using the Hierarchical Ad Hoc Agents (HA2) architecture in Overcooked-AI, we generate real-time explanations from hierarchical subtask selections, delivered through text or audio via a novel trigger-based system. Our between-subjects experiment (n=38) found no significant performance effects, though participants with explanations showed trends toward faster performance improvement. More notably, audio explanations produced a significant reduction in participants' working-alliance bond with the agent -- an effect absent under the text modality -- suggesting that spoken explanations activate partnership expectations the underlying reactive policy cannot meet. We provide the first modality comparison in real-time human-agent collaboration and establish a baseline methodology for evaluating intrinsically explainable reinforcement learning architectures in benchmark environments. Results point to matching explanation modality to the underlying policy's capacity of sustaining the partnership its delivery implies as a potential path for more effective collaborative XAI.