mlsanityData to 14 Oct 2026

From Workflow Automation to Capability Closure: A Formal Framework for Safe and Revenue-Aware Customer Service AI

arXiv 2603.15978 ↗First posted 16 Mar 2026cs.AIcited by 0

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Abstract (arXiv)

Customer service automation is undergoing a structural transformation. The dominant paradigm is shifting from scripted chatbots and single-agent responders toward networks of specialised AI agents that compose capabilities dynamically across billing, service provision, payments, and fulfilment. This shift introduces a safety gap that no current platform has closed: two agents individually verified as safe can, when combined, reach a forbidden goal through an emergent conjunctive dependency that neither possesses alone.

Key facts. No citing papers in the map yet (data through 14 Oct 2026). Builds on 3 of its 52 references that are in the map. First posted on arXiv 16 Mar 2026.

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References · 3

  1. 2022Constitutional AI: Harmlessness from AI Feedbackcited by 3,050
  2. 2023Not what you've signed up for: Compromising Real-World LLM-Integrated Applications with Indirect Prompt Injectioncited by 1,443
  3. 2022Ignore Previous Prompt: Attack Techniques For Language Modelscited by 832

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