Query-Focused Extractive Summarization for Sentiment Explanation

Constructive analysis of feedback from clients often requires determining the cause of their sentiment from a substantial amount of text documents. To assist and improve the productivity of such endeavors, we leverage the task of Query-Focused Summarization (QFS). Models of this task are often impeded by the linguistic dissonance between the query and the source documents. We propose and substantiate a multi-bias framework to help bridge this gap at a domain-agnostic, generic level; we then formulate specialized approaches for the problem of sentiment explanation through sentiment-based biases and query expansion. We achieve experimental results outperforming baseline models on a real-world proprietary sentiment-aware QFS dataset.