Mindsets and Management: AI and Gender (In)Equitable Access to Finance

A growing trend in financial technology (fintech) is the use of mobile phone data and machine learning (ML) to provide credit scores- and subsequently, opportunities to access loans- to groups left out of traditional banking. This paper draws on interview data with leaders, investors, and data scientists at fintech companies developing ML-based alternative lending apps in low- and middle-income countries to explore financial inclusion and gender implications. More specifically, it examines how the underlying logics, design choices, and management decisions of ML-based alternative lending tools by fintechs embed or challenge gender biases, and consequently influence gender equity in access to finance. Findings reveal developers follow 'gender blind' approaches, grounded in beliefs that ML is objective and data reflects the truth. This leads to a lack of grappling with the ways data, features for creditworthiness, and access to apps are gendered. Overall, tools increase access to finance, but not gender equitably: Interviewees report less women access loans and receive lower amounts than men, despite being better repayers. Fintechs identify demand- and supply-side reasons for gender differences, but frame them as outside their responsibility. However, that women are observed as better repayers reveals a market inefficiency and potential discriminatory effect, further linked to profit optimization objectives. This research introduces the concept of encoded gender norms, whereby without explicit attention to the gendered nature of data and algorithmic design, AI tools reproduce existing inequalities. In doing so, they reinforce gender norms as self-fulfilling prophecies. The idea that AI is inherently objective and, when left alone, 'fair', is seductive and misleading. In reality, algorithms reflect the perspectives, priorities, and values of the people and institutions that design them.