Generating Structured Plan Representation of Procedures with LLMs

In this paper, we address the challenges of managing Standard Operating Procedures (SOPs), which often suffer from inconsistencies in language, format, and execution, leading to operational inefficiencies. Traditional process modeling demands significant manual effort, domain expertise, and familiarity with complex languages like Business Process Modeling Notation (BPMN), creating barriers for non-techincal users. We introduce SOP Structuring (SOPStruct), a novel approach that leverages Large Language Models (LLMs) to transform SOPs into decision-tree-based structured representations. SOPStruct produces a standardized representation of SOPs across different domains, reduces cognitive load, and improves user comprehension by effectively capturing task dependencies and ensuring sequential integrity. Our approach enables leveraging the structured information to automate workflows as well as empower the human users. By organizing procedures into logical graphs, SOPStruct facilitates backtracking and error correction, offering a scalable solution for process optimization. We employ a novel evaluation framework, combining deterministic methods with the Planning Domain Definition Language (PDDL) to verify graph soundness, and non-deterministic assessment by an LLM to ensure completeness. We empirically validate the robustness of our LLM-based structured SOP representation methodology across SOPs from different domains and varying levels of complexity. Despite the current lack of automation readiness in many organizations, our research highlights the transformative potential of LLMs to streamline process modeling, paving the way for future advancements in automated procedure optimization.