Invisible Walls in Cities: Designing LLM Agent to Predict Urban Segregation Experience with Social Media Content

Understanding experienced segregation in urban daily life is crucial for addressing societal inequalities and fostering inclusivity. The abundance of user-generated reviews on social media encapsulates nuanced perceptions and feelings associated with different places, offering rich insights into segregation. However, leveraging this data poses significant challenges due to its vast volume, ambiguity, and confluence of diverse perspectives. To tackle these challenges, we propose a novel Large Language Model (LLM) agent to automate online review mining for segregation prediction. Specifically, we propose a reflective LLM coder to digest social media content into insights consistent with real-world feedback, and eventually produce a codebook capturing key dimensions that signal segregation experience, such as cultural resonance and appeal, accessibility and convenience, and community engagement and local involvement. Guided by the codebook, LLMs can generate both informative review summaries and ratings for segregation prediction. Moreover, we design a REasoning-and-EMbedding (RE'EM) framework, which combines the reasoning and embedding capabilities of language models to integrate multi-channel features for segregation prediction. Experiments on real-world data demonstrate that our agent substantially improves prediction accuracy, with a 22.79% elevation in R2 and a 9.33% reduction in MSE. The derived codebook is generalizable across three different cities, consistently improving prediction accuracy. Moreover, our user study confirms that the codebook-guided summaries provide cognitive gains for human participants in perceiving places of interest (POIs)' social inclusiveness. Our study marks an important step toward understanding implicit social barriers and inequalities, demonstrating the great potential of promoting social inclusiveness with Web technology.