RideKE: Leveraging Low-Resource, User-Generated Twitter Content for Sentiment and Emotion Detection in Kenyan Code-Switched Dataset

Social media has become a crucial open-access platform for individuals to express opinions and share experiences. However, leveraging low-resource language data from Twitter is challenging due to scarce, poor-quality content and the major variations in language use, such as slang and code-switching. Identifying tweets in these languages can be difficult as Twitter primarily supports high-resource languages. We analyze Kenyan code-switched data and evaluate four state-of-the-art (SOTA) transformer-based pretrained models for sentiment and emotion classification, using supervised and semi-supervised methods. We detail the methodology behind data collection and annotation, and the challenges encountered during the data curation phase. Our results show that XLM-R outperforms other models; for sentiment analysis, XLM-R supervised model achieves the highest accuracy (69.2%) and F1 score (66.1%), XLM-R semi-supervised (67.2% accuracy, 64.1% F1 score). In emotion analysis, DistilBERT supervised leads in accuracy (59.8%) and F1 score (31%), mBERT semi-supervised (accuracy (59% and F1 score 26.5%). AfriBERTa models show the lowest accuracy and F1 scores. All models tend to predict neutral sentiment, with Afri-BERT showing the highest bias and unique sensitivity to empathy emotion. https://github.com/NEtori21/Ridehailing